13
Troubleshooting Guide
Problem
Possible Cause
What to do
Motor will not start.
Motor is over-heated.
Mixer head is not
locked down properly.
Unplug and allow motor to cool, (the mixer head
should be cool to touch).
Move mixture in mixing bowl to the side of the
attachment, to allow the attachment to go all the
way into the bowl.
Motor is over-heated. Use of a high speed
for a long time.
Mixture too heavy.
Mixing quantity too
large.
Unplug and allow motor to cool, (the mixer head
should be cool to touch).
Try mixing in batches.
Mixer head does not
lock down properly.
Thick mixture is
preventing the
attachment from
going all the way
down into the bowl.
Move mixture in mixing bowl to the side of the
attachment, to allow the attachment to go all the
way into the bowl.
Attachment is
hitting the bowl.
Attachment is not
inserted correctly.
Mixing bowl is not
locked into the base
properly.
Remove the attachment and try inserting again.
Refer to the instructions in this booklet if needed.
Lock bowl into position. Refer to the instructions
in this booklet if needed.
Mixer is moving on
the benchtop.
Chosen speed is too
high for the mixture.
Mixture caught up in
the attachment.
Flour or spills on
bench top.
Lower the speed or mix in batches.
Scrape down the attachment and continue mixing.
Clean and dry benchtop as well as the mixer base.
Cannot use or set
the timer, but the
motor will start when
the speed dial is
being turned.
‘+’ button, ‘-‘ button
or Pause/Start button
was depressed when
the unit was switched
on.
Unplug from the power outlet for 5-10 seconds,
then plug in again ensuring no buttons are
pressed.
If this problem persists, there may be food
particles or liquid in the switch. The unit is
safe to use in this mode, however Sunbeam
recommends to take the product to an authorised
service centre. For a complete list of Sunbeam’s
authorised service centres visit our website www.
sunbeam.com.au or www.sunbeam.co.nz
or call: Australia: 1300 881 861
New Zealand: 0800 786 232
