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Service Center User Guide

October 2004

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Summary of Contents for Service Center

Page 1: ...Service Center User Guide October 2004 ...

Page 2: ...r 7 User Manual 8 Ordering Parts 10 Parts Accessories Order Form 10 Printing the Order Conformation 11 Household and Mr Coffee US and Canadian Warranty Center 12 Welcome Page 12 Service Bills 13 Service Information 14 Health 14 Mr Coffee 15 Oster 17 Sunbeam 18 Pricing 19 Model Number Search 20 Ordering Parts 21 Parts Accessories Order Form 21 Printing the Order Confirmation 23 New Products 24 Date...

Page 3: ...5 Website Procedures Logging In Access the website http productservice sunbeam com Enter User Name and Password Click Login Figure 1 Sunbeam Product Service Website Login Page The Sunbeam Product Service Welcome Page will appear Figure 2 Figure 2 Sunbeam Product Service Welcome Page ...

Page 4: ...hand side of the Screen listed under Welcome Figure 3 below Or the list under Please select Authorized Service Center Figure 3 below If you are a Household and Mr Coffee US and Canadian Warranty Center you will select Household from either the left hand side of the list under Welcome Figure 3 below Or the list under Please select Authorized Service Center Figure 3 below Figure 3 Select Service Cen...

Page 5: ...to inquire about a price on a part Service Bills Used to inquire on a parts breakdown of service items on a grill Service Locator Used to locate the nearest Service Center User Manuals Used to see an illustrated manual of the parts and assembly Order Form Used to place an order Credit Return Authorization Return or Credit authorization request form will appear Warranty Recap Warranty recap form wi...

Page 6: ... enable you to search for accessory part or finished good pricing Enter the number of the item you want to inquire about and click submit Figure 5 Pricing Outdoor The next page will display Part Number Description Status SCP Service Center Pricing and SRP Suggested Retail Pricing Figure 6 Search Results ...

Page 7: ...tdoor Website Service Center Procedures doc October 2004 Page 5 of 25 Model Number Search At anytime this is displayed you can enter a model and click GO to search for a model Figure 7 Model Number Search ...

Page 8: ...the model number you want to display and click on submit Figure 8 Service Bills The Service Bill will display with the Model number Part number Key Description Price Service Center Price Status See List at the top of the screen and NR number New replacement number Figure 9 Search Results Service Bills ...

Page 9: ...s doc October 2004 Page 7 of 25 Service Locator Select the State Abbreviation you want to display and click search Figure 10 Service Locator Service Center s Name Address and Phone numbers will appear Figure 11 Search Results Service Locator ...

Page 10: ...nter Procedures doc October 2004 Page 8 of 25 User Manual You will select brand of grill and year to display a list of model s to view in adobe PDF file format Figure 12 User Manuals Select the year of the model Figure 13 Brands ...

Page 11: ...October 2004 Page 9 of 25 Click for manual Click for Parts Listing Figure 14 User Manuals for Year Selected Select the model from either manual or parts listing the manual or parts listing will appear in PDF format Figure 15 Manual or Parts Listing ...

Page 12: ... Form Parts Accessories Order Form Your company name contact name and Email address will be pre populated Enter a valid purchase order number Select the appropriate account number from the drop down list To add more fields to add products click Order More and more fields will appear When finished entering parts click Submit Order An order confirmation screen will appear ...

Page 13: ...dures doc October 2004 Page 11 of 25 Printing the Order Conformation Click on Print Your Order on the order confirmation and the print dialogue box will appear Figure 17 Print Dialogue Box Click Print and the order confirmation will print ...

Page 14: ... page Figure 18 Household Welcome Page Household Main Page Field Action Service Bills Used to inquire on a parts breakdown of service items on a product Service Information Used to see illustrated manuals of the parts and assembly Canadian Models Comparison chart for US and Canadian models Pricing Inquire on model and part prices Order Form Used to place an order New Products Learn about new Sunbe...

Page 15: ...l enter the model number you want to display and click on submit Figure 19 Service Bills The Service Bill will display with the Model number Part number Key Description Price Service Center Price Status See List at the top of the screen and NR number New replacement number Figure 20 Search Results ...

Page 16: ...Manuals Used to see illustrated manuals of the parts and assembly Service Centers A Return Credit Authorization form will appear New Health Products View new Sunbeam Health product information Warranty Information and Forms Packing Slip Replace A new packing slip to send back parts to replace will appear medical device products Credit Return Authorization Return or Credit authorization request for...

Page 17: ...ervice Center Procedures doc October 2004 Page 15 of 25 Mr Coffee Product information Warranty forms and information are obtained here Click to view manuals for the listed products Figure 22 Mr Coffee Service Information ...

Page 18: ...e commercial Decanters View decanter information Warranty Information and Forms Packing Slip Replace A new packing slip to send back parts to replace will appear Credit Only A packing slip for credit only will appear Warranty Form Period in warranty summary form will appear Credit Return Authorization Return or Credit authorization request form will appear Warranty Periods Search for warranty peri...

Page 19: ... appear New Products View new Oster product information Warranty Information and Forms Replace A new packing slip to send back parts to replace will appear Credit Only A packing slip for credit only will appear Warranty Form Period in warranty summary form will appear Credit Return Authorization Return or Credit authorization request form will appear Warranty Periods Search for warranty periods by...

Page 20: ...l appear New Products View new Sunbeam product information Warranty Information and Forms Replace A new packing slip to send back parts to replace will appear Credit Only A packing slip for credit only will appear Warranty Form Period in warranty summary form will appear Credit Return Authorization Return or Credit authorization request form will appear Warranty Periods Search for warranty periods...

Page 21: ... Page 19 of 25 Pricing Enter item number you want to inquire about and click submit Figure 25 Pricing Household The next page will display Part Number Description Status SCP Service Center Pricing and SRP Suggested Retail Pricing Figure 26 Pricing Search Results ...

Page 22: ...ehold Website Service Center Procedures doc October 2004 Page 20 of 25 Model Number Search At anytime this is displayed you can enter a model and click GO to search for a model Figure 27 Model Number Search ...

Page 23: ...s here Select account number here Figure 28 Household Order Form Your company name contact name and Email address will be pre populated Enter a valid purchase order number Select the appropriate account number from the drop down list To add more fields to add products click Order More and more fields will appear When finished entering parts click Submit Order ...

Page 24: ...Household Website Service Center Procedures doc October 2004 Page 22 of 25 Figure 29 Parts Accessories Order Form Figure 30 Order Confirmation ...

Page 25: ...iew information and select Submit Order a confirmation screen will appear Figure 31 Confirmation Screen Printing the Order Confirmation Click on Print Your Order and the print dialogue box will appear Figure 32 Print Dialogue Box Click Print and the order confirmation will print ...

Page 26: ...hold Website Service Center Procedures doc October 2004 Page 24 of 25 New Products This page contains links for each brand s new products Check in from time to time to see what is new Figure 33 New Products ...

Page 27: ...Household Website Service Center Procedures doc October 2004 Page 25 of 25 Date Code Select the date code you want the manufacture date to display for Figure 34 Date Code Figure 35 Date Code Results ...

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