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For questions or support, please visit:
www.sunbeam.com
1
Q
Who should NOT use the Rest & Relieve
™
Therapeutic Mattress Pad?
A
The following people should NOT use the zoned Mattress Pad:
• An infant
• Anyone under 18 years of age
• An incapacitated or immobile person
• A paraplegic
• A quadriplegic
• A diabetic
• Anyone insensitive to heat such as a person with poor blood circulation
• Anyone who cannot clearly understand the instructions and/or operate the controls
2
Q
My Mattress Pad doesn’t heat properly.
Troubleshooting checklist if your mattress pad doesn’t heat:
• Are the cables securely connected to the base unit?
• Is the base unit plugged securely into a wall outlet
• Is the wall outlet working properly?
• Is the remote control turned on?
• Are the correct zones turned on
• Is the heat level set between 1-H? “ – ” means the zone will not heat.
• Did Auto Off turn off the mattress pad after 10 hours of use?
• If you experienced a power outage, did you turn the remote control off
then turn it back on?
• Is the correct side of the mattress pad turned on (for queen and king size only)?
• Did you turn on the remote control BEFORE plugging in the base? If so turn off the
control and back on so it synchronizes with the base.
A
Your heated product is not a heating pad. It will not feel hot to the touch when laid out
flat in a normal manner. Try the following fold test to see if it is operating properly:
1
Fold the Mattress Pad over three times.
2
Make sure the Connector cable(s) are plugged into the Connector(s) at the foot of the
Mattress Pad, and then plug the power cord into a wall outlet.
3
Turn on your heated product, then turn all zones to the highest settings and wait five
to seven minutes.
4
Put your hand between the folds, and you should feel the Mattress Pad warming up.
This means it is working properly.
CAUTION:
DO NOT continue the test for more than seven minutes. DO NOT attempt to make any
internal adjustments to this appliance. If you have tried all of the solutions above and the heated
product still doesn’t work, stop using it immediately, disconnect the power cord and contact
Sunbeam Consumer Care.
FREQUENTLY ASKED QUESTIONS
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