Sun Global Media SunTV2, User Manual

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Signal light is off
AC adapter not connected Confirm if adapter is connected correctly
Adapter is damaged Replace a new AC adapter
Power supply has no power Make sure that power supply is working
Cannot connect
to Internet
Ethernet cable is connected
incorrectly Reconnect ethernet cable or replace a
new ethernet cable
Network service error Contact your network serivce provider
No picture
SunTV2 is on standby Press “Power on/off” on SunTV2remote
Video calbe connected incorrectly Reconnect the video cable
Select incorrect power input
Press “INPUT”/ “SOURCE” on your TV
remote to select correct video output
No sound
SunTV2 is on standby
Audio cable is connected incorrectly
SunTV2 or TV is in mute
Press “Power on/off” on SunTV2 remote
Reconnect audio cable
Increase the volume of your SunTV2 or TV,
or press “mute” on SunTV2 to un-mute.
Remote control
does not work
No battery in SunTV2 remote,
or put battery incorrectly
Put battery into remote correctly
Low battery Replace a new battery
No signal on remote control
Hold SunTV2 remote close to SunTV2, or
remove items between SunTV2 and remote
Sound and image
don't en-sync
Other
Press“audio” key on TV remote to select
correct audio output Certain programs with
multi-channel sound
Restart or contact SunTV customer service
Issues Possible cause Solution
Troubleshooting
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