20
Lowes.com
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Display shows “ ”. The thermostat sensor is
broken or disconnected.
Unplug the fireplace, remove the back panel of the fireplace and
check that the thermostat is plugged into the main circuit board. If
this does not solve the problem, contact customer service for a
replacement thermostat sensor.
Display shows “ ”. The thermostat sensor is
broken.
Contact customer service for a replacement thermostat sensor.
Display shows “ ”. Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air inlets and outlets are not
blocked as this may cause overheating. Unplug the heater for 30
minutes and allow it to cool down. Replug and operate, monitor the
heater for signs of overheating. If the problem persists, discontinue
use of the heater and contact customer service.
Display shows “ ”. Error in normal operation.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug fits tight in the outlet. Heaters draw more current
than small appliances; overheating of the outlet may occur even if it
has not occurred with the use of other appliances. During use, check
frequently to determine if your plug outlet or faceplate is HOT! If so,
discontinue use of the heater and have a qualified electrician check
and/or replace the faulty outlet(s).
Heater does not blow
warm air.
Cool down cycle.
No action is required. Cool down will continue to run for several
minutes before shutting down. Times will vary based on
temperatures. During this time cool air will blow.
No power, logs do not
glow.
No power to the unit.
Check that unit is plugged into a standard 120V outlet. Press power
button several times; make sure power is set to ON position.
Logs glow, but no
flame effect.
Flame effect turned off.
Press flame button to activate feature.
Heater does not blow
warm air.
Thermostat setting is
preventing heater from
turning on.
Adjust the temperature settings to ensure the thermostat is set higher
than the current room temperature.
Flame effect works but
heater function does
not and the emberbed
flashes when the
heater button is
pressed.
The heater is disabled.
With the power on, press and hold the power button on the control
panel for 10 seconds. Once re-enabled the emberbed lights will flash
multiple times.
Remote Control is not
working.
1. Change the remote batteries.
2. Operate remote at a slow measured pace.
Press the buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the
transmitter to malfunction.
3. Operate the remote at a distance less than 20 feet from the front of
the appliance; point the remote at the control panel.
1. No batteries.
2. Poor signal.
3. Too much distance.
