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If you have a problem with your Studiomaster product or think it has developed a fault you should first carefully
check the Trouble Shooting section in this guide. If this does not solve the problem or if the product is physically
damaged, contact your local dealer or distributor for service details.
Should it be recommended you return the product to your nearest Studiomaster Service Centre you must first
contact them.
You will be asked for the product type and serial number. You will then be given a Returns Authorisation (RA)
number.
Pack the unit in its original carton to protect it from shipping damage.
You must have the Returns Authorisation number clearly marked on the outside of the carton or we may refuse the
delivery. Studiomaster cannot be held responsible for damage resulting from the equipment being packed
incorrectly.
Label the equipment clearly with your name and address and include a clear description of the fault. The more
information you supply helps the service engineer, minimising repair cost when out of warranty.
Important
: No liability will be accepted by Studiomaster for any transit damage to units not returned in their original
packing, for warranty repairs or otherwise.
HOW TO GET MY PRODUCT REPAIRED
SERVICE INFORMATION
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