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Troubleshooting
The table below shows the most common errors and possible solutions to each.
Problem
Solution
New case error
Reboot the system.
Video limit reached
Begin a new case to record more
videos.
Image limit reached
Begin a new case to capture more
images.
SIDNE® comm error
Ensure that SIDNE is connected
properly. Reboot the SDC Classic™
and SIDNE.
Error printing. No image captured/
selected
Capture images and then select them
to print.
Error saving settings
To restore previous settings, reboot
the system.
Error: Media unavailable
Insert/connect a valid media to the
SDC Classic.
USB space insufficient
Ensure that there is free space
available on the media.
Error: Disk corrupt. Please try again... The media is corrupt. Insert a new
disc to continue.
Error: Disc drive busy
Ensure that the disc drive is not being
currently used. Reboot the machine if
the error persists.
Error: Upgrading software
Insert the upgrade dongle properly.
Application has encountered a critical
error and is shutting down.
Reboot the system.
Summary of Contents for sdc classic
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