10
TROUBLESHOOTING [TO BE PERFORMED BY STORE PERSONNEL]
CONDITION
TROUBLESHOOTING
Case Is Not Level
See
ALIGNING CASE / FRAME SUPPORT RAIL SHIMMING /
ADJUSTING LEVELERS
section in this manual for additional info.
Case Not Lining Up
See Installation Section for instructions on properly aligning case
(alongside other cases) and adjusting levelers (or rails).
Water Is On The Floor
Call service provider.
Fan Emits Excessive Noise
Call service provider.
Case Lights Are Not
Working [LED Lights]
Check that light switch is in the
on
position.
Check that ALL of the light cords and plugs are properly connected. See
MAINTENANCE - LIGHT FIXTURES (LED LIGHT FIXTURES)
section in
this manual for specifics.
If case lights still do not come on, call service provider.
Case Lights Are Not
Working [Fluorescent Lights]
Check that light switch is in the
on
position.
Check that ALL of the light cords and plugs are properly connected. See
MAINTENANCE - LIGHT FIXTURES (LED LIGHT FIXTURES)
section in
this manual for specifics.
If case lights still do not come on, check that fluorescent lights are not
burned out.
If case lights still do not come on, call service provider.
Case is Not Holding Proper
Temperature
If a large amount of warm product was added to the case, it will take time
for the temperature to adjust. Product must be pre-chilled before placing
in case.
Check that the case is not in the sun or near a heat or air-conditioning
vent. See
OVERVIEW / NSF® TYPE / COMPLIANCE / WARNINGS /
PRECAUTIONS / WIRING
section in this manual for specifics.
If case is located near front doors, temperature fluctuation can hinder
unit’s ability to maintain temperature.
Check that air filter and condenser coil has been cleaned. See
GENERAL CLEANING [TO BE PERFORMED BY STORE
PERSONNEL]
section in this manual for specifics.
If case still is not holding proper temperature, call service provider.
