18
A.1 Trouble Shooting
Occasionally receivers can hang-up (just like with a PC) so you are recommended to reset the receiver by
disconnecting it from mains power. Wait 30 seconds and connect to mains power again and now check if
the unit is working as expected. If the receiver does not work properly after checking the trouble shooting
section, please contact the dealer. Don’t open the receiver cover, it may cause an electrical shock due to
high current voltage and the warranty of your receiver will be void if the receiver has been opened.
PART 1 • English
Symptoms
The green/red lights on
front panel do not light up
No picture and sound
No picture and sound
No picture and sound
No sound
No sound or picture
No picture
The receiver displays the
message “No or bad
signal” during bad weather
conditions
The receiver displays the
message
“No or bad signal”
The remote control is not
working
Cause
The power cord is not
plugged in
TV is set to wrong
channel
Problem in cable
connections between
receiver and TV
Receiver “hang-up”
The receiver or TV is in
“MUTE” mode
Problem in scart cable
connections between
receiver and TV
Antenna not Strong
enough
This is normal, the bad
weather is interfering the
signal of the antenna
Wrong parameters set in
the menu.
The batteries of the
remote control are not
inserted or exhausted
Solution
Check that the power cord is plugged into the wall
outlet
Check if the TV is switched on and set your TV to
the correct EXT/ AV channel
Check if the scart and cable is connected correctly
to the TV and to the back of the receiver
Switch off receiver; disconnect the main power cord
of the receiver from the 220 V main power. After 30
seconds reconnect to the main power and check if it
is working properly
Press the MUTE button on the remote control unit
of your receiver and TV
Firmly press the scart connectors on the backside of
the TV and receiver. Replace the scart cable
Check the signal strength with a spectrum analyzer
and adjust your antenna correctly
Once the weather is better the picture will appear.
If not: check if there is no snow on your antenna
Check settings of antenna and Channel set up menu
Check whether the batteries are inserted correctly in
your remote control. Check the batteries, and if they
are exhausted, replace them
