24
AFTER SALES SUPPORT
1300 886 649
AUS
MODEL: XQB60-M933 PRODUCT CODE: 49831 11/2015
FAQs and Troubleshooting (Cont.)
NOTE: Press the START/PAUSE button once to release the emergency stop and
cancel the error message; press it again to restart the operation.
Error messages
When the following problems occur, the microcomputer inside the washer will detect
the abnormal condition. An electronic buzzer will sound for approximately 10 seconds,
an error message will flash as shown below and the washer will stop operating.
Type of problem Error message
Where to check
Water does not
flow into the
wash/spin tub.
• Turn on the water supply tap.
• Check whether the water supply has been
cut off.
• Check whether the mesh filter of the
water inlet is clogged.
Water does not
drain out.
• Check and make sure the drain hose is
properly connected and installed.
• Check the drain hose for kinks or
obstructions.
• Check whether the drain hose is clogged.
• Check whether the drain hose is installed
too high off the ground.
• Check whether the filter of the drain
pump is clogged.
• Check the lint bag filter inside the drum is
clean (empty).
• Check the lint filter at the lower back of
the machine is not obstructed.
The washer does
not spin.
• Check whether your washing is piled at
one side of the tub. If so, redistribute the
load evenly inside the tub.
• Check and make sure the washer is
installed on an even, level surface.
• Close the washer lid.
The buzzer
keeps buzzing.
• Check whether the child lock is set.
• Close the washer lid.
Other problems.
• Press the POWER ON/OFF button to turn
off the power, then contact our after sales
support line to arrange a service.