User manual for M1-SH0401
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Usually this problem results from the storage disk or camera. Please follow below steps to check it:
1. Check whether the storage disk is installed, whether it is in good contact, and whether the disk can
be read normally in computer.
2. Check whether the storage disk is formatted. The storage disk should be formatted before normally
storing record files.
3. Check whether there is video signal input into the device from camera, and whether there is
video/image on the screen.
4) There is no voice in record file?
Please follow below steps to check it:
1. Check whether there is an external pickup, or whether the camera features with the function of
audio collection.
2. Access to Video Channel Settings, check if Audio is set on.
3. There must be video input into the channel for recording and it must record normally.
5) The GPS works abnormally?
Please follow below steps to check it:
1. Check whether the GPS antenna is installed correctly. There is a silk print logo on the GPS antenna
holder behind the host device.
2. Check whether the antenna receiver is sheltered. It should not be covered by any stuff, which may
cause it not to receive signals.
3. Environmental influence such as tree shades, being inside tunnel, driving near tall building or
elevated roads, thunderstorms or other weather influence, etc. can also cause signal loss or
receiving wrong signals.
6) The device can’t shutdown in ignition switch mode?
Please follow below steps to check it:
1. Check if the ACC line connection mode is correct; and check whether there is voltage on ACC
yellow line when the key is turned off.
2. If the device has been set with schedule recording, it can’t shutdown if it is still during recording time
of the task table.
7) Which IP waterproof level does Streamax device support?
Currently, X7 and X5-E0804 support waterproof IP 54.
8) How to install the WIFI antenna?
The antenna must be installed on unobstructed place of the roof, and be fixed with glue.
9) The device cannot be shut down when in ignition ON/OFF mode.
Check if the ACC signal wiring is correct and if there is voltage for ACC signal line after the key is
turned off .
If you have set timing recording, and at the current time it is still in task recording, the device may be
impossible to be shut down.
10) GPS anomaly.
Check if the GPS antenna is properly installed. There is silkscreen GPS identification on the GPS
antenna pedestal on the back of the MDVR device. Check if the antenna connector is blocked and
make sure the antenna connector not be covered by other things.
Trees block, being inside the tunnel, driving near tall buildings or viaduct, thunderstorms and other
environmental effects may also cause to receive no GPS signal or error signal.
11) No voice in video files.
