Stratasys uPrint, Service Manual, Page: 269 / 383

6-2
User Troubleshooting
1.
Problem Recommendation
No power
1. Verify power cord is securely plugged in.
2. Verify that the circuit breaker (at rear of printer) and the power switch (on
left side panel of printer) are both in the ON position.
3. Verify AC power is present at wall outlet.
Material not extruding Material may be clogged in tip . See “Clogged tip” on page 6-5.
Purge material accumulating on
part.
Check condition of tip wipe assembly. Replace if worn.
No text displayed on Display Panel Cycle power.
Cannot communicate with printer
through network or crossover cable
1. Make sure network cables are connected - at the printer, at the PC, or
where cables connect to network hubs.
2. Re-configure network settings.
3. If using a static network address, verify that the IP address entered in
CatalystEX
matches the IP address entered in the printer.
4. Your network configuration may have changed. Contact your Network
Administrator.
Error code displayed on display
panel
Record error code and reboot printer. If error code repeats, contact Technical
Support. For more information, refer to “Fault determination codes” on page 6-
3.
Build Error
Partial or bad part file sent to printer. Check STL file in CAD software for errors;
reprocess STL in CatalystEX and re-download to printer.
Error message on display panel Recommendation
Can’t Find Home
Check Modeling Base
1. Verify a modeling base is inserted.
2. Modeling base may be used or defective – replace.
Material Error
Filament error
1. Remove the carrier and verify material is coming out of the material
guide.
2. Verify material pulls freely from the carrier.
3. Verify the material tubes are free of material.
4. Reload material.
Material Error
Filament blocked
1. Remove carrier and verify material pulls freely from carrier.
2. Verify the material tubes are free of material.
3. If the path is not obstructed, clean debris from Filament Present Switch.
See “Remove debris from the Filament Present switch” on page 7-8.
4. Reload material.
Material Error
Carrier invalid
1. Remove carrier and verify it is not empty.
2. Replace material spool.
3. Reload material.
Material Error
Filament broken
1. Remove the carrier and verify material is coming out of the
material guide.
2. Verify material pulls freely from the carrier.
3. Verify the material tubes are free of material.
4. Reload material.
Load Error
Filament blocked
1. Remove the carrier and verify material is coming out of the material
guide.
2. Verify the material pulls freely from the carrier.
3. Verify the material tubes are free of material.
4. If the path is not obstructed, clean debris from Filament Present Switch.
See “Remove debris from the Filament Present switch” on page 7-8.
5. Reload material.