EN
16
11.
Troubleshooting and Error Codes
My scooter is not charging when plugged in:
Problem: Most possible cause of this problem is LOW VOLTAGE of the battery due to not charging the scooter after
usage. This problem occurs more often if the scooter was not charged before storge for a period of time - more
than 7 days. This problem can also occur when storing the scooter for a longer period when fully charged.
How to solve? By riding the scooter without using the throttle, you will be able to generate power to the battery.
This might be enough for the battery to reach the min-voltage for the charger to work. Plug in the charger and
verify if the battery is charging.
CAUTION
!
Draining the battery underneath the min-voltage may cause permanent damage to the battery. Electronics inside
the battery record the charge-discharge condition of the battery; damage caused by over-discharge or under-
discharge will not be covered by the Limited Warranty.
Error
Code
Reason
Possible problem(s)
Possible solution(s)
E1
Display
Error
1. Plug of the display
is poorly connected.
Check plugs and connections:
1. Check the connection near the folding mechanism. The plug is protected in
thin black plastic - cut open and check plug connection.
2. Unscrew the 2 screw for the display from underneath the handlebars.
Remove the dashboard/display from the top of the handlebars. More plugs and
connections will be exposed. Unplug and reconnect the plugs again the solve
problem.
(1)↑
2)↑
2. Display is damaged
Replace the Display
E2
Electric
Brake
Lever
Error
1. The Electric brake
lever is poorly
connected
Check the plug and connection:
Pull the left (L) wire slightly out (approx. 5cm) of the stem to expose the plug.
The plug is protected in thin black plastic - cut open and check plug connection
by unplugging the connection. Complete the check by reconnecting the plug.
2. Electric brake lever
is damaged
Replace electric brake lever
E3
Throttle
Error
1. The Throttle is
poorly connected
Check the plug and connection:
Pull the right (R) wire slightly out (approx. 5cm) of the stem to expose the plug.
The plug is protected in thin black plastic - cut open and check plug connection
by unplugging the connection. Complete the check by reconnecting the plug.
2. Throttle is
damaged
Replace the Throttle
E4
Motor
Error
Wrong motor
Check plug and connection: Unscrew 4 screws on the bottom rear deck/platform to reveal a
wire running on the side. Pull the wire to unplug and reconnect plug afterwards.
If not solved, replace the motor
E5
Controller
Error
Wrong controller
Replace the controller. The Controller is located in the front end of the deck/platform and
can be accessed by unscrewing 2 screws on the sides and removing front deck cover.
