12
Troubleshooting
In this section, we describe some of the most commonly encountered issues. If you cannot resolve your
hardware problems using the information provided in this section, please contact StoneFly support at
the number listed on the README page attached to the system, or by using the information provided at
the end of this document.
Q :
The unit is beeping what do I do?
A:
Make sure that all the cables, specially the power cables are connected. Check to see if any of
the disk drives has failed. Check to see if a power supply has failed.
Q:
One of my power supplies has failed, what do I do?
A:
Please contact StoneFly support at the number listed on the README page, which was shipped
with the system, and request an RMA for the failed drive.
Q:
When I power the system on, I get a message “No Operating system found”. What should I do?
A:
Navigate to the BIOS settings and set your OS disk as first boot device. If it still does not work,
contact StoneFly Support.
Q:
The System is overheating.
A:
If the system overheats:
1. Use the LEDs to determine the nature of the overheating condition.
2. Confirm that the chassis cover is installed properly.
3. Check the routing of the cables and make sure all fans are present and operating normally.
4. Verify that the heatsinks are installed properly.
Information LED
Status
Description
Solid red
An overheat condition has occurred.
(This may be caused by cable congestion).
Blinking red (1Hz)
Fan failure, check for an inoperative fan.
Blinking red (0.25Hz)
Power failure, check for a non-operational power
supply.
Solid blue Local
Local UID has been activated. Use this function to
locate the server in a rack mount environment.
Blinking blue (300 msec)
Remote UID is on. Use this function to identify
the server from a remote location.
