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Due to continuous product research and development,
the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz
Troubleshooting
(O) = Operator
(T) = Technician Task
WARNING
Technician tasks are only to be completed by qualified service
people. Check faults before calling service technician.
• If any faults/issues occur with the unit, follow the below troubleshooting procedures
• If the troubleshooting procedures do not correct the problem, contact the Stoddart Service Department
Cleaning and Maintenance
Problem
Possible Causes
Task
Possible Corrective Action
Unit does not operate/start
The mains isolating switch on the wall, circuit
breaker or fuses are OFF at the power board
O
Turn isolating switch, circuit breaker or fuses ON
The main switch of the unit is OFF
O
Turn the main switch ON
Condenser unit is OFF
O
Turn ON condenser unit
Electrical wiring damaged
T
Replace / Fix electrical wiring
Condenser unit broken
T
Replace / Fix refrigeration unit
Faulty electronic controller
T
Replace controller
Main circuit board is hot
T
Replace / Fix circuit board
Refrigeration circuit board(s) is hot
T
Replace / Fix circuit board(s)
Unit is too warm
Ambient air entering the units
O
Door not closing / sealing
O
Move unit / exhaust fan
O
Open baffle
Warm items in unit
O
"Pre-chill / Remove items / Wait 30min for items to chill"
Air not circulating
O
Remove some items / Clear air vents / Grills
Too many items in the unit (overloaded)
O
Remove some items
Items obstructing air vents / grills
O
Re-position items
Defrost cycle is ON / just finished
O
Wait 30min for cabinet to cool
Evaporator coil fins blocked
O/T
Clean fins / Run defrost cycle
Evaporator coil iced up
T
"Adjust defrost cycle to match environment / Remove warm items / Fix or
replace door seals"
Temperature probe broken / disabled
T
Replace / Enable probe
Set point temperature too high
T
Adjust the set point temperature
Temperature probe damaged
T
Replace temperature probe
Evaporator fans not operating
T
Replace / Fix fans
Undercharge
T
Add refrigerant
Faulty electronic controller
T
Replace controller
Direct sunlight
O
Block sunlight, window shades
Unit is too cold
Temperature probe broken/disabled
T
Replace / Enable probe
Faulty electronic controller
T
Replace controller
Continuous cycle setting ON (integral units)
T
Turn OFF continuous cycle
Set point temperature too low
T
Adjust set point temperature
