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po.org
MODEL: GS14R-LS PRODUCT CODE: 705588 07/2021
AFTER SALES SUPPORT
info@tem
AUS
1300 112 534
FAQs & Troubleshooting Guide
If you experience problems with your garment steamer, or it appears not to
be operating correctly, check in the list below for answers to frequently asked
questions. If none of the solutions offered help you solve your problem, please
contact our after sales support centre for advice using the details at the bottom
of the page. Do not attempt to repair the appliance yourself!
Table 2: Troubleshooting guide
Problem
Possible cause
Solution
The steam head
ejects no or very
little steam.
The supply of water in
the tank is exhausted.
Fill the water tank with water.
A low steam volume has
been set.
Turn the steam control knob to
a higher position.
Limescale is causing
intermittent steaming.
Descale the appliance following
the instructions on page 21.
The steam head
does not heat up.
The appliance is not
properly connected to
mains power.
Insert the plug into a wall
power socket and turn on
the power to the outlet. Then
turn the steam control to the
required steam setting.
Water is dripping
from the holes in the
soleplate.
The soleplate is not
hot enough to produce
steam.
Set an appropriate steam/
temperature setting, then
press and hold the steam
trigger button, or engage the
self-lock.
The steam volume is too
high, e.g, when set to
"Clean".
After the cleaning cycle,
select a lower steam setting.
White streaks
are dripping from
the holes in the
soleplate.
Limescale has built up
which must be removed.
Descale the appliance
following the instructions on
page 21.
Brown streaks are
dripping from the
steam holes.
Have you added anything
to the water in the tank?
Only add water to the tank,
no additives.
It stopped steaming
during use.
The appliance will stop
steaming when the water
tank is empty.
Switch off and unplug the
appliance, then refill the water
tank.
