Stingray Business ProFusion, User Manual, Page: 3 / 3

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FREQUENTLY ASKED QUESTIONS
This section provides a basic troubleshooting guide for the most common issues. If this list
does not help you resolve your issue, or if you have an issue that is not listed below, please
contact Stingray Business Customer Support for assistance at 1.888.685.2486
No power
Control panel displays Machine Expired
Control panel displays You do not have
permissions to use this feature
Verify the power cord is properly connected to your ProFusion iS.
Verify the power cord is connected to a known working electrical outlet.
Contact Stingray Business support.
The menu option selected is disabled as requested for this ProFusion iS.
Contact Stingray Business support if permissions for this menu are needed.
GENERAL ISSUES POSSIBLE SOLUTION
Music does not start at the correct
time
Control panel displays Music Stopped
Verify the date and time is correctly set.
Verify the Schedule Mode is set to Stingray Business Schedule.
Verify the date and time is correctly set.
PLAYBACK ISSUES
No or low volume levels
Verify the audio cable is connected to the correct audio output of your
ProFusion iS and the correct input of your audio equipment.
Verify the volume level for your ProFusion iS is sufficiently turned up.
Verify the volume level of the amplification equipment your
ProFusion iS is connected to is sufficiently turned up.
AUDIO ISSUES
Control panel displays Update
Connect Error after an Ethernet update
is attempted
Control panel displays FTP Test
Failed after Test Network Connect
attempted
Verify the network settings for your ProFusion iS are correct for your
network.
Verify your network firewall is configured to allow FTP traffic from your
ProFusion iS to its designated server.
Verify the Ethernet cable is properly connected to your ProFusion iS and
your network equipment.
Verify your network firewall is configured to allow FTP traffic from your
ProFusion iS its designated server.
Verify the network settings for your ProFusion iS are correct for your
network.
NETWORK UPDATE ISSUES