AV25-2 User Manual Rev A
Page 12
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shipped to the factory. The customer is responsible to approve this estimate within 7 days. If the
repairs are not approved within 14 days, Stewart Audio reserves the right to consider the unit
scrap and may discard it. Payment for non-warranty repairs must be submitted to Stewart Audio
before the product will be returned to the customer.
10
Return Procedure
All returns to the factory for service must be accompanied by a Return Authorization (RA) number.
One can be obtained by contacting Stewart Audio at (209) 588-8111 or via e-mail at
[email protected].
NOTE: Any defective products received without an RA number will be returned to sender at
their expense.
If Stewart Audio is unable to contact the sender in 14 days, the merchandise will be considered scrap
and may be disposed of.
10.1
Shipment Instructions
If Stewart Audio requests that you ship the defective product back to their service center,
please refer to the guide below. To ensure prompt warranty service, be sure to follow all
instructions.
Return Authorization (RA) is required for product being sent to the factory for service.
See packing instructions in
Section 10.2
.
Ship the defective product using a method which provides for order tracking or order
confirmation. The service center is located at the following address:
Stewart Audio
14335 Cuesta Court Suite C
Sonora, CA 95370
Use a bold black marker and write the RA number on three sides of the box.
Record the RMA number for future reference. The RA number can be used to check the repair status.
10.2
Packaging Instructions
Should Stewart Audio request that you ship your product to their service center, these instructions
must be followed in order to ensure safe delivery. If they are not followed, Stewart Audio assumes no
responsibility for damaged goods and/or accessories that are sent with your unit.
1.
Please write the RA number on three sides of the box. Include the Stewart Audio RA number
inside the box and a brief description of the problem.
2.
You will be advised during the RA process what accessories should be included with the
amplifier (power supplies, connectors, cords, etc.). This is dependent on the failure
