PoE Series Audio Amplifiers Operations Manual Rev E
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Table of Contents
10.
Return Procedure
All returns to the factory for service or credit must be accompanied by a Return Authorization (RA)
number. All Product(s) included on the Return Authorization (RA) must be received by Stewart Audio
within 30 days of issuance of the Return Authorization (RA) number. Product(s) not received within the
30 day window void the Return Authorization (RA). Customers may re-apply for a Return Authorization
(RA) number which may be subject to administrative fees. Return Authorization (RA) numbers are
obtained by contacting Stewart Audio at 209-588-8111 or via e-mail at
NOTE: Any defective products received without an RA number will be returned to sender at their
expense.
If Stewart Audio is unable to contact the sender in 14 days, the merchandise will be considered scrap
and may be disposed of.
10.1.
Shipment Instructions
If Stewart Audio requests that you ship the defective product back to their service center, please
refer to the guide below. To ensure prompt warranty service, be sure to follow all instructions.
Return Authorization (RA) is required for product being sent to the factory for service.
See packing instructions in
Section 9.2.
Ship the defective product using a method which provides for order tracking or order
confirmation. The service center is located at the following address:
Stewart Audio
14335 Cuesta Court Suite C
Sonora, CA 95370
Use a bold black marker and write the RA number on three sides of the box.
Record the RMA number for future reference. The RA number can be used to check the repair
status.
10.2.
Packaging Instructions
Should Stewart Audio request that you ship your product to their service center, these instructions must
be followed in order to ensure safe delivery. If they are not followed, Stewart Audio assumes no
responsibility for damaged goods and/or accessories that are sent with your unit.
1.
Please write the RA number on three sides of the box. Include the Stewart Audio RA number
inside the box and a brief description of the problem.
2.
You will be advised during the RA process what accessories should be included with the amplifier
(power supplies, connectors, cords, etc.). This is dependent on the failure assessment.
3.
When shipping your amplifier, it is important that it has adequate protection. We recommend
you use the original packing material when returning the product for repair. If you do not have
the original box, see number 4.
4.
If you provide your own shipping pack, use materials adequate to prevent damage during transit.
Securely seal the package with an adequate carton sealing tape.
Do not use light boxes or “peanuts”.
NOTE: Damage caused by poor packaging will not be covered under warranty.
