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INSMUAA0220
STELPRO DESIGN INC. | Saint-Bruno-de-Montarville | Québec | J3V 6L7
This limited warranty is offered by Stelpro Design inc. (“Stelpro”) and applies to the following products made by Stelpro: MUAA model.
Please read
this limited warranty carefully
. Subject to the terms of this warranty, Stelpro warrants its products and their components against defects in
workmanship and/or materials for the following periods from the date of purchase:
3 years (5
years on the elements)
. This warranty applies only
to the original purchaser; it is non-transferable and cannot be extended.
CLAIM PROCEDURE
If at any time during the warranty period the unit becomes defective, you must cut off the power supply at the main electrical panel and contact 1) your
installer or distributor, 2) your service center or 3) Stelpro’s customer service department. In all cases, you must have a
copy of the invoice
and
provide the
information written on the product nameplate
. Stelpro reserves the right to examine or to ask one of its representatives to examine
the product itself or any part of it before honoring the warranty. Stelpro reserves the right to replace the entire unit, refund its purchase price or repair a
defective part. Please note that repairs made within the warranty period must be authorized in advance in writing by Stelpro and carried out by persons
authorized by Stelpro.
Before returning a product to Stelpro, you must have a Stelpro authorization number (RMA). To obtain it, call the customer service department at:
1-800-363-3414
(electricians and distributors - French),
1-800-343-1022
(electricians and distributors - English), or
1-866-766-6020
(consumers).
The authorization number must be clearly written on the parcel or it will be refused.
CONDITIONS, EXCLUSIONS AND DISCLAIMER OF LIABILITY
This warranty is exclusive and in lieu of all other representations and warranties (except of title), expressed or implied, and Stelpro expressly disclaims
and excludes any implied warranty of merchantability or implied warranty of fitness for a particular purpose.
Stelpro’s liability with respect to products is limited as provided above. Stelpro shall not be subject to any other obligations or liabilities whatsoever,
whether based on contract, tort or other theories of law, with respect to goods or services furnished by it, or any undertakings, acts or omissions relating
thereto. Without limiting the generality of the foregoing, Stelpro expressly disclaims any liability for property or personal injury damages, penalties,
special or punitive damages, damages for lost profits, loss of use of equipment, cost of capital, cost of substitute products, facilities or services,
shutdowns, slowdowns, or for other types of economic loss or for claims of a dealer’s customers or any third party for such damages. Stelpro specifically
disclaims all consequential, incidental and contingent damages whatsoever.
This warranty does not cover any damages or failures resulting from: 1) a faulty installation or improper storage; 2) an abusive or abnormal use, lack of
maintenance, improper maintenance (other than that prescribed by Stelpro) or a use other than that for which the unit was designed; 3) a natural disaster
or an event out of Stelpro’s control, including, but not limited to, hurricanes, tornadoes, earthquakes, terrorist attacks, wars, overvoltage, flooding, water
damages, etc. This warranty does not cover any accidental or intentional losses or damages, nor does it cover damages caused by negligence of the
user or owner of the product. Moreover, it does not cover the cost of disconnection, transport, and installation.
The warranty is limited to the repair or the replacement of the unit or the refund of its purchase price,
at the discretion of Stelpro
. Any parts
replaced or repaired within the warranty period with the written authorization of Stelpro will be warranted for the remainder of the original warranty
period. This warranty will be considered null and void and Stelpro will have the right to refuse any claims if
products have been altered
without the
written authorization of Stelpro and if the nameplate numbers have been removed or modified. This warranty does not cover scratches, dents, corrosion
or discoloration caused by excessive heat, chemical cleaning products and abrasive agents. It does not cover any damage that occurred during the
shipping.
Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages and some of them do not allow limitations on
how long an implied warranty lasts, so these exclusions or limitations may not apply to you. This warranty gives you specific legal rights and you may
have other rights which vary from state to state or from province to province.
L I M I T E D WA R R A N T Y
L I M I T E D WA R R A N T Y
L I M I T E D WA R R A N T Y
L I M I T E D WA R R A N T Y
L I M I T E D WA R R A N T Y
LIMITED WARRANTY
LIMITED WARRANTY
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LIMITED WARRANTY
PROBLEM
DEFECTIVE PART OR PART TO CHECK
The device does not work
• Make sure the device is connected
•
Check the circuit breaker or fuse that powers the device
Condensation on the windows
• Run the device in high-speed until the condensation evaporates
•
Keep the room temperature above 18°C (64°F)
The air flowing from the distribution grills is too cold.
• Run the device in low-speed or intermittent mode
•
Check the set temperature on the electronic control
•
Check that the temperature sensor is installed properly and functionnal. A sensor
error would be shown by a blinking of the HEATING orange LED.
The device suddenly stops working
• Reset the manual protection located on the heating element plates
• If the problem persists, call the technical support service
The device overheats and/or the elements cycle.
•
Check whether the air filter is dirty
•
Check whether fresh air intake hood is blocked
• Increase the minimum speed of the fan
• Make sure that no connection screws block the valve’s opening.
• If the problem persists, call the technical support service
TROUBLESHOOTING
