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Steelcase Slim Leg, Troubleshooting Manual

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02

Table of Contents

p 03  Maintenance Kit

p 03  Assembly Directions and User Guide Reference Links

p 04  Service Parts List  

p 05  Common Procedures

p 07  Troubleshooting Problems and Solutions

 

p 07  No power to desk

 

p 07  Desk height is shown in centimeters instead of inches (or vice versa)

 

p 08  Desk will not go up or down

 

p 09  Desk goes up, but does not go down (or vice versa)

 

p 09   Desk does not go through full range of motion

 

p 09   Desk movement is not smooth

 

p 09  Lifting Columns jerk or hop while raised or lowered

 

p 10  Error Code displayed on Digital-Display Controller

p 12  How Slim Leg Desks Work

Summary of Contents for Slim Leg

Page 1: ...1 Troubleshooting Guide Slim Leg height adjustable desk Control Box Collision Detection Device Controller Low Voltage Cable Low Voltage Cable Lifting Column Power Cable DUAL LEG SHROUD SINGLE LEG SHROUD integrated leg ...

Page 2: ...power to desk p 07 Desk height is shown in centimeters instead of inches or vice versa p 08 Desk will not go up or down p 09 Desk goes up but does not go down or vice versa p 09 Desk does not go through full range of motion p 09 Desk movement is not smooth p 09 Lifting Columns jerk or hop while raised or lowered p 10 Error Code displayed on Digital Display Controller p 12 How Slim Leg Desks Work ...

Page 3: ...rence the Assembly Directions also available online at steelcase com installers to ensure the desk or bench is assembled correctly Reference the User Guide available online at steelcase com slimleghad userguide en for information on how to operate the desk presets and height display information If after confirming proper assembly and there are still problems with the Steelcase desk reference the t...

Page 4: ...ler 1093247001SR Low Voltage Cable 2m 23084302SR Power Cord 22047301SR North America Power Kit 1468498001SR Power Hardware Kit 1468497001SR 04 Obtaining replacement parts After troubleshooting the desk if replacement parts are required refer to the Product Reference portal for assistance or contact your local Steelcase dealer If you need help call 888 STEELCASE Service parts list ...

Page 5: ...ext will blink SELECT HEIGHT 2 Lift up or press down on the Controller to select the correct lowest starting height 3 Wait for 2 seconds until the light guide fills When all three bars are full the height selection is saved How to reset the Active Touch display height 1 On the Controller press 1 2 1 2 The display will begin blinking SELECT HEIGHT 2 Lift up or press down on the Controller to select...

Page 6: ...he Lifting Column to the known good Control Box Connect only to Port Channel 1 farthest from the Power Cable 3 Obtain a Controller that is known to work and connect it to the Control Box Tip Verify that the Control Box software is current when using the Active Touch controller 4 If the Control Box is unplugged from the wall outlet plug the Power Cable back in 5 With the system hot operate the Lift...

Page 7: ...om CM to INCH or INCH to CM 3 The new selection will flash until the light guide fills When all three bars are full the height selection is saved 2 3 Troubleshooting Problems and Solutions In order to prevent control box failures at installation please use a volt meter to ensure that every outlet into which a height adjustable desk will be connected has 120 volts plus or minus 10 volts between the...

Page 8: ...e Control Box Refer to page 06 4 Ensure the Desk is in Standby mode 10 seconds of inactivity Inspect the Low Voltage Cables and Control Box for damaged pins If any appear bent use a thumb tack to correct Otherwise replace necessary components with undamaged versions 5 Carefully check the condition of the Low Voltage Cable in the Lifting Column If the Low Voltage Cable is damaged the entire Lifting...

Page 9: ...e Low Voltage Cables and Control Box for damaged pins If any appear bent use a thumb tack to correct Otherwise replace necessary components with undamaged versions Desk does not go through full range of motion Desk movement is not smooth Lifting Column jerks or hops when raised or lowered 1 Test individual Lifting Columns Refer to page 06 DAMAGED ...

Page 10: ...Refer to page 06 E12 Too much back drive occurred 1 Move desk to lowest position 2 Initialize the Control Box Refer to page 06 E13 Squeezed Low Voltage Cable Short in Lifting Column motor 1 Check Low Voltage Cable connections for damage to the cord or pins 2 Isolate and replace Low Voltage Cable 3 Isolate and replace Lifting Column E15 Low Voltage Cable pulled during adjustment Internal fault 1 Ch...

Page 11: ...ge 06 E47 E48 E49 OVER LOAD Reached end stop Hit obstruction 1 Remove obstruction from under the desk e g storage chair 2 Initialize the Control Box Refer to page 06 E53 E54 E55 E59 E60 E61 COLLI SION Hit obstruction 1 Remove obstruction from under the desk e g storage chair 2 After too many hit obstruction errors it may be necessary to initialize the Control Box Refer to page 06 E65 E66 E67 Motor...

Page 12: ...mbedded software controllers The Control Box controls all aspects of Desk motion The Control Box will shut down the entire Desk if a collision is detected The Controller is the user interface to the Desk and directs all Desk movements by lifting or pressing down until the desired height is reached Preset data is stored in the Controller itself not the Control Box Part No 1459786001 Rev B 12 2021 2...

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