Hints and Tips
What?
Boil-overs, melts and
hot sugary spills on
the glass
Spill-overs on the
touch controls
How?
Remove these immediately with
a fish slice, palette knife or razor
blade scraper suitable for ceramic
glass cooktops, but beware of hot
cooking zone surfaces:
1. Switch the power to the
cooktop off at the wall.
2. Hold the blade or utensil at a
30° angle and scrape the
soiling or spill to a cool area
of the cooktop.
3. Clean the soiling or spill with
a dish cloth or paper towel.
4. Follow steps 2 to 4 for
‘Everyday soiling on glass’
above.
1. Switch the power to the
cooktop off at the wall.
2. Soak up the spill.
3. Wipe the touch control area
with a clean damp sponge
or cloth.
4. Wipe the area completely dry
with a paper towel.
5. Switch the power to the
cooktop back on.
Important!
• Remove stains left by melts and sugary
food or spill-overs as soon as possible.
If left to cool on the glass, they may be
difficult to remove or even permanently
damage the glass surface.
• Cut hazard: When the safety cover is
retracted, the blade in a scraper is
razor-sharp.
Use with extreme care and always store
safely and out of reach of children.
• The cooktop may beep and turn itself off,
and the touch controls may not function
while there is liquid on them.
Make sure you wipe the touch control
area dry before turning the cooktop
back on.
Problem
The cooktop cannot
be turned on.
The glass is being
scratched.
Some pans make
crackling or clicking
noises.
The touch controls
are unresponsive.
The touch controls
are difficult to
operate.
Possible Causes
No power.
Rough-edged cookware.
Unsuitable abrasive scourer or
cleaning products being used.
This may be caused by the
construction of your cookware,
(layers of different metals
vibrating differently).
The controls are locked.
There may be a slight film of
water over the controls or you
may be using your finger tip
when touching the controls.
What To Do
Make sure the cooktop is connected to the
power supply and that it is switched on.
Check whether there is a power outage
in your home or area. If you’ve checked
everything and the problem persists,
call a qualified technician.
Use cookware with flat and smooth bases.
See ‘Choosing the Right Cookware’.
See ‘Care and Cleaning’.
This is normal for cookware and does not
indicate a fault.
Unlock the controls. See section ‘Using your
ceramic cooktop’ for instructions.
Make sure the touch control area is dry
and use the ball of your finger when
touching the controls.