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6. Troubleshooting
Following we’re listing a few common problems that may occur during
operation. Here you also find some suggestions for easy troubleshooting:
A. The unit does not work, no light
1. Let a technician check the mains power supply and mains fuse.
2. Let a technician check the mains outlet for proper functioning.
B. Not responding to DMX controller
1. The DMX LED should be on. If not, check the DMX connectors and
cables to see if they link properly.
2. If the DMX LED is on and no response to the channel, check the
address settings and the DMX polarity.
3. If you have intermittent DMX signal problems, let a technician check
the pins on connectors or on PCB of the unit or the previous one.
4. Try to use another DMX controller.
5. Check if the DMX cables run near or run alongside to high voltage
cables that may cause damage or interference to DMX interface
circuit.
C. Some units don’t respond to the easy controller
1. You may have a break in the DMX cabling. Check the LED for the
response of the master/slave mode signal.
2. Wrong DMX address in the fixture. Set the proper address.
D. No response to the sound
1. Make sure the fixture does not receive DMX signal.
2. Check the microphone to see if it is working by tapping on the mic.
E. One of the channels is not working well
1. The cable connected to the PCB might be broken.
2. The motor’s drive IC on the PCB might be out of condition.
7. Fixture Cleaning
The cleaning of the internal and/or external lenses must be carried out
periodically to optimise light output. Cleaning frequency depends on the
environment in which the fixture operates: a damp, smoky or particularly dirty
surrounding can increase the accumulation of dirt on the fixture’s optics.
• Clean with soft cloth using normal glass cleaning fluid.
• Always dry the parts carefully.
• Clean the external optics at least every 20 days. Clean the internal
optics at least every 30/60 days.
