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Appendix D. Trouble shooting
1. What’s going on when the red led light on the IP camera is flashing?
A: When the IP Cam is connected to the Internet and working correctly, the red led
light will be on constantly. If the red led light is flashing, it’s probably because there
is some network connecting problem. Please check the network connection again
and follow the instructions on the user manual to set it up again.
2. When the IP Cam is connected to the network through wireless connection,
the video quality is not good, how could I fix this problem?
A: When the IP Cam is connected using wireless network and the video quality is not
good, it’s probably because the distance of the IP Cam is too far away from the
wireless AP(Access Point) or WiFi router, or there are too many devices
connected to the AP, or maybe because the WiFi antenna is not in the best
position. Please try to figure out which one is the cause of the problem and you
can then fix this problem.
3. Could I adjust the effective focus of the IP Cam?
A: The effective focus of the IP Cam is from 30cm to infinity, so, in almost all
circumstances you can see the video clearly. There is no need to adjust the
effective focus.
4. What’s the viewing angle of the IP Cam?
A: The viewing angle of the IP Cam is about 60 degrees.
5. What’s the longest distance using the IP Cam to see the video?
A: When using the IP Cam to see a long-distance object, whether it’s clear or not
depends on the size of the object. Usually when your eyes can see something
clearly in that distance, the IP Cam can also see that object clearly in about the
same distance.
6. What should I do if the password is forgotten, and the ID/password card is
missing?
A: The easiest way to solve this problem is to reset the IP Cam to the factory default.
Please stick on the reset button on the rear panel of the IP Cam for more than 3
seconds and release it. The IP Cam will then restart to the factory default. The
default administrator account is “admin”, administrator password is empty. The
default video-play password is “ipcam”. You can adjust these account and
passwords by using the browser to login into the IP Cam and do the needed
modifications.
7. What should I do if I can not hear the audio sound from the IP Cam?
A: There is a microphone inside the IP Cam. If you can see the video from the
accompanied CamView software, but can not hear the audio sound, please check
the followings:
(1). Check if the speaker of the computer is turned on, you can try to play an audio
file on the computer to verify this.
(2). Check if the microphone on the IP Cam is enabled. Please login into the web
configuration page of the IP Cam or open the “video settings” from CamView,
select the “video” settings, click the “Enable audio microphone” choice.
8. I can see the video in a remote place, but the video quality is not good and
sometimes the video will disconnect and then the video will reconnect again
by itself.
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Summary of Contents for IC212
Page 18: ...StarVedia Day Night IP Camera IC212 w Figure 3 6 Network settings page for fixed IP address 18...
Page 21: ...StarVedia Day Night IP Camera IC212 w Figure 3 9 WiFi testing page 21...
Page 32: ...StarVedia Day Night IP Camera IC212 w Figure 3 16 Schedule management page 32...
Page 37: ...StarVedia Day Night IP Camera IC212 w Figure 3 21 Firmware upgrade status page 37...
