StarTech.com PCI511WB, Instruction Manual

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12
Troubleshooting
If you are experiencing trouble with your PCI511WB, first make sure that the card is
firmly seated in the PCI slot.
• Make sure that the IP address, subnet mask, gateway, and DNS settings are correctly
entered for the network. Check with your operating system vendor if you are having
difficulty with these network settings. Remember that each computer must be
configured for networking and file sharing before the wireless network is in place.
• Make sure that you have selected the proper network connection mode. Use Ad Hoc
mode if you are connecting two wireless devices without an access point. Use
Infrastructure mode when you are using an access point.
• If you are in Infrastructure mode, make sure that the same SSID is specified for each
wireless client and access point. In Ad-Hoc mode, make sure both wireless clients
have the same SSID.
• If you have enabled encryption options, make sure that the correct encryption key has
been entered on each device. Make sure that the key selected on your PCI511WB is
the same key entered on the other wireless device you want to connect to.
• If your wireless card appears as an “Unknown device” in the Device Manager,
remove the device from Device Manager and repeat the installation procedure.
• Make sure that there are no resource conflicts that may exist. Check your Device
Manager to make sure that device has installed properly.
• If you are experiencing intermittent network connections, try re-orienting the adapter.
See Appendix A: Installation Considerations on page 13 for more details.
• If there is no network association after your adapter wakes up from sleep mode, try
restarting your computer.