Starkey AMP, Operation Manual, Page: 7 / 11

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Troubleshooting Guide
Symptom poSSible CauSeS SolutionS
Not Loud Enough
Low battery Replace battery
Wax or debris in the
microphone or receiver
Clean both microphone and
receiver with brush
Remove and clean the plastic sleeve
Hearing change Contact your hearing care
professional
Inconsistent
Performance
Low battery Replace battery
Unclear, Distorted
Performance
Low battery Replace battery
Defective hearing instrument Contact your hearing care
professional
Dead
Low battery Replace battery
Wax or debris in the
microphone or receiver
Clean both microphone and
receiver with brush. Remove and
clean the plastic sleeve.
Hearing System Care
Instrument Care
Do your best to keep your hearing instrument clean at all times. Heat, moisture and
foreign substances can result in poor performance.
• Clean daily over a soft cloth to prevent damage from a fall to a hard surface
• Remove the clear plastic sleeve then use a cleaning brush to clean debris from
around the microphone, receiver and the battery compartment
• Never use water, solvents, cleaning fluids or oil to clean your instrument
• The plastic sleeve can be cleaned with soapy water
Your hearing care professional can provide further information on additional
maintenance procedures for your hearing system if needed.
Helpful Hints
• When not in use, remove the batteries completely; place your hearing system in the
storage container and store:
– In a dry, safe place
– Away from direct sunlight or heat to avoid extreme temperatures
– Where you can easily find them
– Safely out of reach of pets and children
• Do not take apart your hearing instruments or insert the cleaning tools inside them
Service and Repair
If, for any reason, your hearing system does not operate properly, do NOT attempt to
fix it yourself. Not only are you likely to violate any applicable warranties or insurance,
you could easily cause further damage. Should your hearing system fail or perform
poorly, check the guide below for possible solutions. If problems continue, contact
your hearing care professional for advice and assistance.
Hearing System Care