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STARHUB GO STREAMING BOX | SET-UP GUIDE 

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If you encounter the pairing unsuccessful error, try to remove and re-insert the batteries 
into the remote control. Reboot the streaming box and try again. 
 
If the issue persists, please contact our appointed Service Centre for assistance. 

https://starhubwarranty.ctdi.com/Contact.aspx

  

  

 
 

 

Summary of Contents for KM_SH368AT

Page 1: ...StarHub Go Streaming Box Model KM_SH368AT Set Up Guide Powered By ...

Page 2: ...tents About This Set Up Guide 2 Getting Started 3 Pairing your Bluetooth Remote Control 4 Setting up using your Android device 7 Setting up directly on the StarHub Go Streaming Box 21 Creating a Hub ID 36 Safety Notice 46 General Information 47 ...

Page 3: ...Go Streaming Box through software updates You will require the following A StarHub Hub iD to access and view subscribed StarHub content A Google account to access Android TV services and download apps from the Google Play Store Note Subscriptions for services may be required Availability of services varies by country and language Google Google Assistant Android TV and other related marks and logos...

Page 4: ... the StarHub Go Streaming Box and the following bundled accessories Please follow the following steps to install your StarHub Go Streaming Box If you have skipped this step you will be prompted to connect to your Wi Fi network for Internet connectivity during the on screen set up ...

Page 5: ...rHub Go Streaming Box you will see the following boot up screen Insert the two AAA batteries provided into the Bluetooth Remote Control Follow the on screen instructions to pair your Bluetooth Remote Control Press and Hold the Back and Home buttons at the same time until the pairing process is initiated ...

Page 6: ...STARHUB GO STREAMING BOX SET UP GUIDE 5 ...

Page 7: ...he pairing unsuccessful error try to remove and re insert the batteries into the remote control Reboot the streaming box and try again If the issue persists please contact our appointed Service Centre for assistance https starhubwarranty ctdi com Contact aspx ...

Page 8: ...r to Page 21 After your Bluetooth Remote Control is paired you will be required to go through a one time set up process Step 1 Select Yes to set up with your Android phone or tablet Step 2 Follow the on screen instructions to continue set up Open the app labelled Google on your Android phone The Google app comes pre installed on your Android phone ...

Page 9: ...8 In the search box type set up my device or just say Ok Google set up my device Press Next Under the Choose your device list tap the device name which matches the on screen display e g KM_SH368AT 538 and follow the instructions to continue ...

Page 10: ... screen matches your device press Next Once your device is connected continue set up If you have not connected the Ethernet Cable to your Router you will see this screen Select your Wi Fi network to continue Your Wi Fi settings will be copied to the StarHub Go Streaming Box ...

Page 11: ...STARHUB GO STREAMING BOX SET UP GUIDE 10 Select your Google account Press Copy For security enter your password to continue set up ...

Page 12: ...ccount information will be copied to the StarHub Go Streaming Box Optional Google will recommend you to download and install the Android TV Remote app from the Google Play Store o Select No Thanks to ignore o Select Install to proceed Press Close to continue set up on the streaming box ...

Page 13: ... SET UP GUIDE 12 Select Start Using TV Remote and press OK to continue Step 3 The streaming box will proceed to check for new software updates If there is a new software update it will be downloaded and installed automatically ...

Page 14: ...e Terms of Service and Grant Permissions for Google Services Option to view Google Terms of Service Option to view Google Privacy Policy Option to view Google Play Terms of Service Confirm if you would like to grant Google permission to use your device location ...

Page 15: ... for all Google apps in a previous version of Android on your Android device You will have the option to either select Not Now or Turn it back on Confirm if you would like to help improve Android performance by automatically send diagnostic information like crash reports and device and app usage data to Google ...

Page 16: ...n to review what Device Information Google Assistant will use Option to review what Voice Audio Activity Google Assistant will use Select Turn on to get the full Google Assistant experience or Select No Thanks to continue with a limited Google Assistant experience ...

Page 17: ...lect Continue Step 5 Choose a name for your StarHub Go Streaming Box This name will be used to identify your StarHub Go Streaming Box for Chromecast and Screen Casting The default name is KM_SH368AT which is the model number of the streaming box ...

Page 18: ...STARHUB GO STREAMING BOX SET UP GUIDE 17 Select Enter custom name to change the default name Use the on screen keyboard to enter your new name ...

Page 19: ...with Apps from Google Play Google Play will recommend you apps to install based on your download history on your Google account You can uncheck these recommended apps FOX is a StarHub preloaded app and cannot be unchecked Step 7 Complete the Android TV tutorial ...

Page 20: ...STARHUB GO STREAMING BOX SET UP GUIDE 19 Step 8 Completing Set Up The StarHub Go Launcher will take a while to synchronize all the StarHub Go content and metadata ...

Page 21: ... you would like to turn on Google Play Protect which regularly checks your apps and device for harmful behavior You will be notified of any security risks found Select Decline or Accept Lastly you will reach the StarHub Login screen For more information on creating a Hub iD refer to Page 36 ...

Page 22: ...e skip to Page 36 After your Bluetooth Remote Control is paired you will be required to go through a one time set up process Step 1 Select Skip to set up directly on the StarHub Go Streaming Box Step 2 Select your Wi Fi network If you have not connected the Ethernet Cable to your Router you will be prompted to select your Wi Fi network ...

Page 23: ...STARHUB GO STREAMING BOX SET UP GUIDE 22 Enter your password using the on screen keyboard ...

Page 24: ...Step 3 The streaming box will proceed to check for new software updates If there is a new software update it will be downloaded and installed automatically Step 4 Sign In to your Google Account To sign in to your Google account select Sign In ...

Page 25: ...computer or using your remote control For Phone or Computer Ensure that your phone or computer is connected to the same Internet connection or Wi Fi network as your streaming box Visit androidtv com setup using your phone or computer browser and enter the code displayed on screen ...

Page 26: ...STARHUB GO STREAMING BOX SET UP GUIDE 25 Sign in to your Google account on your phone or computer browser ...

Page 27: ...STARHUB GO STREAMING BOX SET UP GUIDE 26 You will see the Success message upon signing in For TV Remote Control Enter your Google account login using the on screen keyboard ...

Page 28: ...er your password using the on screen keyboard Step 5 Review Google Terms of Service and Grant Permissions for Google Services Option to view Google Terms of Service Option to view Google Privacy Policy Option to view Google Play Terms of Service ...

Page 29: ...to grant Google permission to use your device location Google will prompt you if you have turned off access to your location for all Google apps in a previous version of Android on your Android device You will have the option to either select Not Now or Turn it back on ...

Page 30: ... like to help improve Android performance by automatically send diagnostic information like crash reports and device and app usage data to Google If you have skipped the sign in step to a Google account you will not see the Google Assistant set up Select Continue ...

Page 31: ... Device Information Google Assistant will use Option to review what Voice Audio Activity Google Assistant will use Select Turn on to get the full Google Assistant experience or Select No Thanks to continue with a limited Google Assistant experience Select Continue ...

Page 32: ... for your StarHub Go Streaming Box This name will be used to identify your StarHub Go Streaming Box for Chromecast and Screen Casting The default name is KM_SH368AT which is the model number of the streaming box Select Enter custom name to change the default name ...

Page 33: ...th Apps from Google Play Google Play will recommend you apps to install based on your download history on your Google account You can uncheck these recommended apps If you have skipped the sign in step to a Google account you will not see the recommended apps FOX is a StarHub preloaded app and cannot be unchecked ...

Page 34: ...STARHUB GO STREAMING BOX SET UP GUIDE 33 Step 7 Complete the Android TV tutorial Step 8 Completing Set Up ...

Page 35: ... synchronize all the StarHub Go content and metadata After the first time set up Google will prompt if you would like to turn on Google Play Protect which regularly checks your apps and device for harmful behavior You will be notified of any security risks found Select Decline or Accept ...

Page 36: ...STARHUB GO STREAMING BOX SET UP GUIDE 35 Lastly you will reach the StarHub Login screen For more information on creating a Hub iD refer to Page 36 ...

Page 37: ... to the next section below for a step by step guide Should you choose to Proceed Anyway option to continue creating Hub ID on TV using your remote control please refer to Page 41 for the guided flow Creating of Hub ID on Web Mobile Step 1 Scan QR Code or Visit URL Choose Option 1 if you have a QR code scanner app on your mobile device or Option 2 if you would like to enter the URL directly on your...

Page 38: ... the screen o Alternatively if you do not have a QR code scanner app you may choose to enter the URL directly www starhubgo com signup on a web or mobile browser supported browsers are Safari Chrome Firefox and Edge Steps 2 4 in this section will be on your phone web browser not on the StarHub Go Streaming Box Step 2 Input NRIC FIN Input your NRIC or FIN number then click Submit ...

Page 39: ...STARHUB GO STREAMING BOX SET UP GUIDE 38 Step 3 Fill in particulars Fill in all the information required in the form provided then click on Continue ...

Page 40: ...ID activation email in your email account provided in the form Follow the steps in the email and activate your Hub ID before going back to the StarHub Go Streaming Box After you have activated your email you are now ready to get back to the streaming box to login Step 5 Back to the StarHub Go Streaming Box After activating your Hub ID go back to the StarHub Go Streaming Box and select Back ...

Page 41: ...STARHUB GO STREAMING BOX SET UP GUIDE 40 Step 6 Login and Start Watching Select With Hub ID option to proceed with Login Login with the Hub ID and password you have just created and you re set ...

Page 42: ...ting of Hub ID on StarHub Go Streaming Box with remote control Step 1 Input NRIC FIN Input your NRIC or FIN and select Next Step 2 Input Hub ID Email and Password Input your Email which will be used as you Hub ID and your Password then select Next ...

Page 43: ... 42 Step 3 Select a Security Question Choose a security question then press the OK button on the remote control Step 4 Input your Security Answer Input the security answer to the security question you have chosen previously and select Next ...

Page 44: ...r Input your Name and Mobile Number then select Next Step 6 Input Date of Birth and CAPTCHA code Input your date of birth and the CAPTCHA code that is shown in the image then select Create If you are unable to read the code in the image please select Refresh to get a new image ...

Page 45: ...l asking you to activate your Hub ID Please select Continue only AFTER you have activated your Hub ID via email Please activate your Hub ID via email before trying to log in StarHub Go will not recognize IDs that have not been activated Step 7 Login and Start Watching Select With Hub ID option ...

Page 46: ...STARHUB GO STREAMING BOX SET UP GUIDE 45 Login with the Hub ID and password you have just created and you re set ...

Page 47: ...rheating Do not place the streaming box near wet or moist areas Battery Handling and Safety This product contains alkaline batteries Keep batteries out of the reach of children Inserting batteries Make sure that the negative side is inserted first by pushing it into the coil and then into the compartment Never install the batteries positive side first or backwards Replacing batteries Always replac...

Page 48: ... license from Dolby Laboratories Dolby and the double D symbol are trademarks of Dolby Laboratories The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries ...

Page 49: ...Rev 2018 09 67 Ubi Avenue 1 StarHub Green Singapore 408942 Google Google Assistant Android TV and other related marks and logos are trademarks of Google LCC ...

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