4-1
StarBoard Link EZ2-Pen
Appendix
English
4.
Appendix
4.1 Troubleshooting
Before assuming the product is broken, be sure to check adjustments, proper handling
procedures, the possibility of faulty cable connections, etc.
Recognition-Related Problems
Problem
What to check
What to do
The StarBoard does not
recognize input.
Is the USB cable connected to the
PC?
Connect the USB cable to the PC.
Is the status LED (page 1-3) lit
green?
Check the USB cable connection.
Did you start the system in the
correct sequence?
Start the system in the correct
sequence. (For details on starting
the system, see page 3-2 of this
User's Guide.)
In case that USB cable extended as
bellow, it may result in unstable of
product working.
・
USB extension cable other than
bundled one
・
Bus-powered USB hub
・
USB extender
When connecting to the PC, use the
bundled USB extension cable.
If you need to extend USB cable,
use self-powered USB hub.
StarBoard Software files may be
broken or installation may not be
complete correctly.
Uninstall the StarBoard Software
and then re-install it.
(
For details on installing StarBoard
Software, see the StarBoard
Software Installation Guide.)
Other than the above
Contact a support center.
Summary of Contents for Link EZ2-Pen
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