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StarBand

®

Installation and User Guide

For the

SkyEdge Satellite Modem

Version 1.1

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Summary of Contents for SkyEdge

Page 1: ...StarBand Installation and User Guide For the SkyEdge Satellite Modem Version 1 1...

Page 2: ...llite modem Although StarBand services and products are compatible with most operating systems that support the TCP IP protocol i e Windows Macintosh Linux UNIX etc technical support is only provided...

Page 3: ...TE MODEM 8 2 2 1 Mounting the Modem 8 2 2 2 Connecting the Modem 8 2 2 3 General Precautions 8 2 3 MODEM OPERATION 9 2 3 1 Boot and Operational Modes 9 2 3 2 Rebooting Resetting the Modem 10 3 CONFIGU...

Page 4: ...d One RJ 45 cross over Ethernet cable Immediately inform your StarBand dealer if there are any incorrect missing or damaged parts 1 2 What You Will Need To insure a smooth installation please make sur...

Page 5: ...StarBand system 1 The process begins with the installation of the satellite dish and outdoor components by your certified StarBand installer 2 Your installer will configure the satellite modem and it...

Page 6: ...er https portal StarBand net registration into the address bar and press Enter 2 The system may prompt you to enter the commissioning confirmation number which is provided to your installer by StarBan...

Page 7: ...and ready to go Once you have successfully completed the installation of your StarBand modem and have verified that you can browse the Internet StarBand recommends that you install a firewall on each...

Page 8: ...his green LED is on the satellite modem is properly locked on and able to receive communication from the satellite This light should always be on if the system is operating properly SYNC Hub synchroni...

Page 9: ...e connector The Rx coaxial cable from your satellite out door unit connects to this port Serial DB 9 serial port Standard Serial Port This connection is not enabled in StarBand provided SkyEdge IP mod...

Page 10: ...hoose do not block the ventilation openings of the modem 2 2 2 Connecting the Modem Steps to connect the modem to the other parts of your system 1 Connect the RF In and RF Out cables from the outdoor...

Page 11: ...our StarBand system inoperable The modem does not require or have an internal fan It may get warm to the touch during use but should not be cause for concern 2 3 Modem Operation 2 3 1 Boot and Operati...

Page 12: ...operational mode will correspond to those as stated in Table 1 under operational mode Once the boot up sequence has completed the modem should be operating normally and you may begin web browsing 2 3...

Page 13: ...StarBand Installation and User Guide 11 completed its reboot sequence as described in Table 1...

Page 14: ...To properly configure your computer please read the section below which corresponds to the type of IP address you have Static IP Addresses If the service package you purchased includes one or more st...

Page 15: ...stem specific instructions for configuring Dynamic IP addresses for your computer Windows 2000 Windows XP 13 Macintosh OS X 15 3 1 Windows 2000 and Windows XP 1 On the desktop right click on My Networ...

Page 16: ...ick the Properties button 5 To setup a static IP address continue with step 6 To setup a dynamic IP address select Obtain an IP address automatically then click OK When the Local Area Connection Prope...

Page 17: ...ollowing IP address Enter in your IP address your Subnet mask Default gateway Preferred DNS server and Alternate DNS server addresses these values were sent to you via e mail if you did not receive th...

Page 18: ...StarBand Installation and User Guide 16 7 Your Windows PC in now configured to utilize the StarBand provided static IP address...

Page 19: ...3 At the Network setup screen complete the following Click the PPPoE tab and uncheck the Connect Using PPPoE box Click the TCP IP tab Select Automatic from the Location drop down list Select the Buil...

Page 20: ...IP 3 3 Setting Up Mac OS X To Use A StarBand Static IP Address The setup information provided applies only to computers connected directly to the StarBand modem Note Not all StarBand customers have s...

Page 21: ...ect Automatic from the Location item list Select the Built in Ethernet option from the Show list Select Manually from the Configure list In the IP Address field enter the IP Address provided by StarBa...

Page 22: ...StarBand Installation and User Guide 20 4 Your OS X Macintosh in now configured to utilize the StarBand provided static IP address...

Page 23: ...atellite service you are now unable to browse the Internet find the description below that best fits your situation and complete the steps that follow No lights on modem including PWR Make sure that p...

Page 24: ...ather to pass There may be bad weather at the StarBand hub Such conditions are infrequent and normally pass in approximately 10 minutes If the problem persists please contact your installer for assist...

Page 25: ...ter it has completed its boot process restart any attached PCs or networking devices Make sure that you do not have more than 1 computer configured to use a particular static IP address If necessary r...

Page 26: ...problems or delays If you are unable to resolve any of the above problems call StarBand Technical Support at 1 800 4STARBAND 4 2 For Troubleshooting Information on Other Issues Go to portal StarBand n...

Page 27: ..._______________________________________ For Customers with Static IP Addresses Static IP Address es _______________________________ Subnet Mask _____________________________________ Default Gateway __...

Page 28: ...this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by...

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