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©2004-2013, MobileInternetSatellite.com

StarBand

®

 Field Service & Maintenance Bulletins

   

3

Available FSBs

In the following table, all available FSBs are listed. The last column indicates whether 
or not the FSB is included in this document. An “

X

” indicates it is. “

NA

” means that 

it is not applicable or included. The FSBs appear immediately after the table. 

Table A-1:  Available StarBand

®

 Field Service Bulletins (FSBs)

75E Antenna Elevation Correction — SB-0013-1.00

Symptom

 

  

The elevation reading obtained does not match the actual elevation scale 

on the 75 cm Elliptical antenna

Possible Cause

 

  

Elevation scale on antenna is off by approximately 2 degrees from 

the Point Dish tool reading.

Recommended Action

 

  

When aligning the antenna, set the initial elevation reading with the 

value from Point Dish. When sweeping the azimuth to locate the satellite, increase the 
elevation in one-half degree increments, until the satellite is found and you have peaked 
the dish for the strongest signal. Example: If the Point Dish elevation reading is 29, it will 
be closer to 31 degrees when you have located the satellite and peaked the dish.

Field Service Bulletin (FSB) Subject

Reference Number

Last Updated

Included

AMD Processor & USB conflicts (Model 180)

SB-0011-1.00

05/03/01

NA

75E Antenna Elevation Correction

SB-0013-1.00

05/22/01

X

75E Antenna Torque Specs

SB-0014-1.00

06/5/01

X

Line Amplifier Requirements

SB-0015-1.01

02/07/02 NA

LNB Troubleshooting

SB-0016-1.00

0

9/13/01

X

75E DBS Kit "SAT-129/T7" Bracket Adjustment

SB-0017-1.00

11/09/01

NA

ODU Troubleshooting

SB-0018-1.00

12/21/01

X

Antenna Pointing Procedures

SB-0019-2.00

02/24/04

X

IFL Troubleshooting

SB-0020-1.01

03/19/02

X

Feed/OMT Assembly Troubleshooting

SB-0021-1.00

12/21/01

X

Outbound Interference from Radar Detectors

SB-0022-1.00

12/21/01

X

OCONUS (Outside Cont. US) Installation Info

SB-0023-1.00

12/21/01

NA

Site Parameters Explained (included elsewhere)

SB-0024-1.00

01/30/02

NA

Radiation Hazard/Antenna (included elsewhere)

SB-0025-1.00

03/19/02

NA

Antenna Roof/Wall Mount Installation

SB-0026-1.00

06/17/02

NA

DBS Kit & EchoStar Dish Pro Compatibility

SB-0027-1.00

10/30/02

NA

Outbound Signal Quality Measurement

SB-0028-1.00

10/30/02

X

CVACS

SB-0029-1.02

03/18/04

X

HBR VSAT REQ & UPGRADES

SB-0030-2.01

07/17/03

NA

Model 480 Configuration from CD

SB-0031-1.01

01/14/04

NA

75E Antenna Repoint (AMC4 to IA7)

SB-0032-1.01

11/09/04

NA

Summary of Contents for 75E

Page 1: ...2004 2013 MobileInternetSatellite com StarBand Field Service Maintenance Bulletins 1 StarBand Field Service Maintenance Bulletins September 15 2013...

Page 2: ...resolution Many of the FSBs contain useful troubleshooting information The Maintenance Bulletin MB outlines procedures for replacement of specific VSAT components Field Service Bulletins FSBs FSBs wh...

Page 3: ...lite and peaked the dish Field Service Bulletin FSB Subject Reference Number Last Updated Included AMD Processor USB conflicts Model 180 SB 0011 1 00 05 03 01 NA 75E Antenna Elevation Correction SB 00...

Page 4: ...ew elevation and or azimuth are not tightened to proper torque specification Recommended Action When installing the StarBand 75E antenna please insure that the adjustment locking bolts are tightened t...

Page 5: ...ck or they may be absent altogether The antenna should be peaked and the desired transmit polarization confirmed Weak signals could indicate the antenna is not pointed to the right satellite but could...

Page 6: ...ellite and transponder Then confirm the H or V on the polarizer is pointed to 0 All skew elevation and azimuth bolts are securely fastened and the feed support arm is mounted properly to the antenna T...

Page 7: ...all into the LNB waveguide cavity Step 3 Reattach the LNB to the OMT assembly taking care to insure the rubber O ring stays in place See the right side of the previous figure Step 4 Re check the Signa...

Page 8: ...r The ODU is powered from the IDU via a DC power supply coupled on the coaxial RF output connector that is connected to the transmit IFL cable Symptom The VSAT has receive lock but it cannot connect w...

Page 9: ...Perform a physical inspection of the ODU transmit IFL feed OMT assembly and antenna to verify there is no physical damage Verify the transmit IFL is functional and within the specified maximum length...

Page 10: ...te modem in its normal configuration Call CVACS and select the option to request a co pol and cross pol check of the VSAT Possible results and what each indicates are as follows If both co pol and cro...

Page 11: ...and 75E antennas in the continental US CONUS Recommended Action Follow this procedure to help locate the assigned satellite set the polarization and peak the antenna for optimal link performance Step...

Page 12: ...44HWN the transmit reject filter TRF should be removed as this LNB has an internal TRF Regardless of the LNB model remove the four screws from the LNB waveguide input Check the LNB for a white sticker...

Page 13: ...the LNB Caution Due to the potential for interference caused by VSAT transmissions the 75E antenna must be peaked using the satellite providing StarBand service Failure to do so can cause misalignment...

Page 14: ...is peaked on the correct satellite Connect the receive IFL cable from the LNB to the RF In port on the satellite modem Also connect the PC to the modem For installations with Model 360 satellite mode...

Page 15: ...ove the specified minimum take the following action While listening to the CVACS cross pol readings from the Antenna Alignment submenu make small adjustments to the skew angle until CVACS reports a mi...

Page 16: ...t is when the center conductor is in contact with the outer conductor shorted Both an open and short circuit will disable the IFL A kinked cable is one that has been bent in too tight a turn which can...

Page 17: ...on point on the equipment Coaxial grounding blocks are no longer required for StarBand installations unless required by local codes However the antenna structure must be grounded in accordance with Na...

Page 18: ...the satellite modem care must be taken not to short the center conductor to the outer conductor as this will not provide an accurate DC voltage measurement and can potentially damage the satellite mo...

Page 19: ...enter conductor and the black probe on the outer shell of the coaxial adapter The DC voltage reading should nominally be between 22 and 24 V DC After checking this voltage remove the coaxial adapter a...

Page 20: ...e an audible tone if the probes are shorted It is suggested that you use this setting if it is available At one end of the IFL cable install a jumper from the center conductor to the outer conductor s...

Page 21: ...ollect inside the feed OMT assembly the transmit reject filter if installed see FSB SB 0016 the ODU and or the LNB Recommended Action Occasionally the StarBand antenna receive and or transmit signals...

Page 22: ...physical damage such as a bent feed arm or a cracked waveguide the damaged component must be replaced Inspection for Moisture Check the feedhorn cover for the presence of water or condensation build u...

Page 23: ...nternal local oscillator LO that leak signals in the KU Band 11 7 12 2 GHz which is used by the StarBand VSAT to receive outbound transmissions Since the signals from the distant satellite are relativ...

Page 24: ...cause interference radar detectors must be powered on and near the VSAT antenna with a clear line of sight At the VSAT antenna look around in all directions to see if there are vehicles present in th...

Page 25: ...n reduce download speeds The minimum acceptable outbound performance values differ depending on the version of Mission Control and the platform used Most properly installed systems will be able to ach...

Page 26: ...in CVACS as Cluster 10 AMC4 assignments will be reported as Cluster 20 The actual assignment for IA7 is Cluster 2 and for AMC4 it is Cluster 4 When configuring the 480 Pro satellite modem Cluster 2 or...

Page 27: ...Finish Later Selecting this option will terminate the installer s call to CVACS by disconnecting the phone connection This is the correct way to exit CVACS Maintenance Bulletins MBs The Maintenance Bu...

Page 28: ...28 StarBand Field Service Maintenance Bulletins StarBand Field Service Maintenance Bulletins 2004 2013...

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