16
TROUBLESHOOTING
PROBLEM
CORRECTIVE ACTION
Unit will not turn on.
1. Make sure the power washer is OFF. Plug in the electrical cord to a grounded 120 volt
outlet (no electrical extension cord should be used). If the electrical cord will not plug
into your outlet, your electrical outlet is not properly grounded and should not be
used. Use another electrical outlet.
2. If this did not correct the problem, try plugging into another electrical outlet and
repeat the above procedure. If it is still not working, call Customer Service. 1-866-508-
1330
The high pressure
(HP) hose will
not connect/stay
connected to the
spray gun. Is this a
spray gun problem?
1. In most cases, the spray gun is not the problem. The problem is the rubber sleeve
covering the fitting at the end of the high pressure hose. It has likely slipped up
toward the metal tip. To fix: wiggle, twist and/or pull the rubber sleeve down until the
entire tip is visible plus an 1/8 in. of the metal fitting below the tip. Now try to insert
the hose tip into the spray gun. It should “click” into place and will not come out until
the hose is released by pushing in the lever on the underside of the gun. You may cut
away the end of the sleeve with a sharp knife if unable to move the sleeve down. Be
careful not to cut or puncture the hose.
The unit is running
but there is no water
flow.
1. Check the water source. Unclog the nozzle on the lance. (See nozzle cleaning
instructions under “Cleaning nozzles”.) Or take off the lance and spray out of the
spray gun. This will indicate if the problem is with the lance.
Why is water leaking
where the high
pressure hose connects
to the spray gun?
1. Make sure there is an o-ring (included with package contents) at the end of the metal
tip of the high pressure hose. If no o-ring is present, the connection between the hose
and spray gun will leak.
I can’t remove the
lance from the spray
gun. What should I
do?
1. All lances are attached and removed from the spray gun in the same manner. Insert
the end of the lance into the spray gun. Press the spray gun and lance together (about
a 1/8 in.) and turn the collar of the gun clockwise. The lance will lock in place. Remove
the lance by reversing this procedure. Press the spray gun and lance together and turn
counter clockwise. The lance will slide out.
2. Hold the spray gun and lance in an upright position with the nozzle end on the floor.
Push the whole assembly straight down to loosen the connection, and then follow
the removal process again. You may also spray soapy water or a lubricant in the area
where the lance connects to the spray gun
The power washer
turns on for
2 seconds, shuts off,
and will not turn
back on. Do I have a
defective unit?
1. When the water is connected, the accessories are assembled properly, and the power
is turned on, the power washer may turn on for 1 - 2 seconds to prime the pump. It
automatically shuts off and waits for the spray gun trigger to be pressed. When the
trigger is pressed, water starts flowing through the pump. The water sensor in the
pump “senses” the moving water and automatically turns the power washer on.
2. Turn the power off, hold in the trigger on the spray gun so that you have a steady
stream of water. While you are holding the trigger open on the spray gun, at the same
time, turn the power on.
TROUBLESHOOTING
If you have any questions regarding the product, please call customer service at
1-866-508-1330
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