Limited Warranty & Service
LIMITED 1 YEAR WARRANTY
TERM OF THIS WARRANTY:
This pressure washer is warranted to be free of defects in materials and workmanship under normal residential use for a period of 1 year. This warranty applies to the
electric motor and the pump for 1 year. Normal wear and maintenance items such as the cord, GFCI breaker, wand, hose, tips, seals other attachments are warranted for
90 days. Warranty repairs will be made without charge for parts and labor for the first 90 days from the date of purchase. After the first 90 days, this limited warranty
covers the costs of replacement parts only. Any commercial, industrial or rental use of the product will reduce the term of this warranty to 30 days for all components.
TO QUALIFY FOR THIS WARRANTY:
The product must be purchased in the United States, Canada or Mexico from a retail store authorized by GXi Outdoor Power Equipment LLC to sell the product. This
warranty applies to first retail purchaser / owner during the applicable warranty time period. A proof of purchase receipt showing date of purchase and authorized retail
store and a valid product serial number are required to demonstrate warranty eligibility.
WHAT GXI PARTS AND SERVICE LLC WILL REPAIR OR REPLACE UNDER WARRANTY:
GXI PARTS AND SERVICE LLC will repair or replace, at its option, any part that is proven to be defective in material or workmanship under normal use during the
applicable warranty time period subject to the exclusions stated herein. This warranty is void if the owner fails to follow the prescribed maintenance and operating
procedures described in this manual. Only failures where an identifiable manufacturing defect can be identified will be covered under the terms of this warranty.
GXI PARTS AND SERVICE LLC has the right to recover warranty administration costs from the owner if the root cause of the malfunction was found to be other than
defective material or workmanship. Anything replaced under warranty becomes the property of GXI PARTS AND SERVICE LLC. Parts replaced under warranty will be
considered as part of the original product and any warranty on those parts will expire coincident with the original product warranty.
TO OBTAIN WARRANTY SERVICE:
Contact GXI PARTS AND SERVICE LLC to obtain warranty return authorization and directions as to where to send your product for evaluation.
Have your proof of
purchase and the product serial number available when you call.
Two options for warranty service are available:
Easy Return Service –
Contact GXI PARTS AND SERVICE LLC for a pre-paid return shipping label and instructions to ship the product to our repair facility. If
there is a manufacturing defect identified, the product will be repaired and returned to the customer free of all charges. In the event there is a non-warranted
repair required, GXI PARTS AND SERVICE LLC will notify the customer of the repair and return shipping costs prior to proceeding with repairs. If payment is
not received within 60 days the product will be disposed of.
Advance Exchange Service -
Contact GXI PARTS AND SERVICE LLC and provide a valid credit card, a $100 charge will be made against your card as a
deposit. GXI PARTS AND SERVICE LLC will ship a replacement unit complete with accessories to you with a pre-paid return shipping label and instructions to
ship the faulty product and complete set of accessories to our repair facility. If there is a manufacturing defect and all components are returned to GXI, the
charge will be fully refunded. In the event there is a non warranted repair required or accessories are missing, GXI PARTS AND SERVICE LLC will refund any
amount not used for repairs and the replacement of missing accessories. In the event the product is not received from the consumer, the $100 deposit will
be retained by GXI.
If you are not satisfied with warranty service, contact GXi PARTS AND SERVICE LLC. If you are unable to resolve problems and require further assistance, write to GXI
PARTS AND SERVICE LLC Customer Service.
EXCLUSIONS:
THIS WARRANTY DOES NOT EXTEND TO PARTS AFFECTED OR DAMAGED BY ACCIDENT AND/OR COLLISION, NORMAL WEAR, CONTAMINATION, USE IN AN
APPLICATION FOR WHICH THE PRODUCT WAS NOT DESIGNED OR ANY OTHER MISUSE, NEGLECT, INCORPORATION OR USE OF UNSUITABLE ATTACHMENTS OR
PARTS, UNAUTHORIZED ALTERATION, OR ANY CAUSES OTHER THAN DEFECTS IN MATERIAL OR WORKMANSHIP OF THE PRODUCT. IN PARTICULAR, THIS
WARRANTY DOES NOT COVER DAMAGE CAUSED BY FAILURE TO FOLLOW PRESCRIBED WARNINGS AND OPERATING PRACTICES; FAILURE TO FOLLOW PROPER
MAINTENANCE AND STORAGE PROCEDURES; AND PHYSICAL DAMAGE DUE TO SHIPPING, HANDLING OR STORAGE.
DISCLAIMER OF CONSEQUENTIAL DAMAGE AND LIMITATION OF IMPLIED WARRANTIES:
GXI PARTS AND SERVICE LLC DISCLAIMS ANY RESPONSIBILITY FOR LOSS OF TIME OR USE OF THE PRODUCT, TRANSPORTATION, COMMERCIAL LOSS, OR ANY
OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGE. ANY IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY.
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Rev: March 2009