Standard Horizon HX400IS, Owner'S Manual, Page: 33 / 48

Page 33 HX400IS
8.3 FACTORY SERVICE
In the unlikely event that the radio fails to perform or needs servicing, please
contact the following:
For repairs In USA
Standard Horizon
Attention Marine Repair Department
6125 Phyllis Drive, Cypress, CA 90630
Telephone (800) 366-4566
For repairs In Canada
Westcom Marine
488 East 62 nd Avenue
Vancouver BC V5X2G1
Telephone (604) 327-6280
An “RA” Return Authorization number is not necessary to send a product in for
service. Include a brief note describing the problem along with your name,
return address, phone number, and proof of purchase.
8.4 TROUBLESHOOTING CHART
SYMPTOM
The key does not start
the scan.
Cannot select between
USA, INTL, or Canadian
bands.
Some keys do not operate.
Charging indicator on CD-
50 does not illumininate.
PROBABLE CAUSE
No channels memorized.
Squelch is not adjusted.
Proper operation not
followed.
Low battery.
Audio volume level is too low.
Key Lock is on.
Defective battery FNB-
115LIIS .
Battery contacts not making
contact with the charger
cradle.
REMEDY
Use the key to enter desired
channels into the Preset memory.
Adjust the squelch to threshold or
to the point where noise just dis-
appears. Further adjustment of the
squelch control may eliminate in-
coming signals.
HOLD down the key and press
the key.
Charge battery. Refer to section
4.3.3 of this manual.
Turn the VOL knob clockwise.
Turn the Key Lock off. Refer to sec-
tion 6.6 of this manual.
Contact Standard Horizon Product
Support at (800)767-2450.
Speaker audio is not heard
w h e n t h e
k e y i s
pressed and held.