Standard Communications mt930b, Service Manual

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INTERNATIONAL
GOLD STANDARD SUPPORT PROGRAM
This Gold Standard Support Program is designed to give international users of our commercial systems the
best possible support and service available. Here is how the program works:
WARRANTY AND SERVICE PROGRAM
In the event of technical problems requiring SCC factory repair during the first 12 months from purchase date,
SCC will warrant the cost, including parts and labor, as specified in SCC’s Satellite & Broadband Products
Limited Warranty and Service Program Policy.* SCC-manufactured equipment in use from years two through
seven will be repaired by SCC factory-trained technicians to ensure exacting performance and specification
while remaining under the maximum service charge. The maximum service charge will be $150.00. Qualifying
merchandise must be assigned a SAR (Satellite & Broadband Advance Repair) number by SCC’s Customer
Service Administrator. The equipment can then be shipped to SCC, freight prepaid. SCC will return the
equipment, freight prepaid. Repair charges will be applied at the out-of-warranty rate in the event of physical or
electrical abuse to in-warranty equipment. If SCC, in its sole discretion, determines that a major engineering
design change is required, SCC will supply free parts, service information, and technical personnel to assist
the customer.
SERVICE INFORMATION
Upon request by a customer, applicable service information will be furnished for each of SCC’s International
Satellite & Broadband products at no charge.
PARTS AND PRICING
All items not considered to be receivers, LNBs, and accessories shall not be considered as parts and will be
available at the dealers current applicable catalogue price.
RETURNED MERCHANDISE
Without the prior consent of SCC, no item purchased by customers hereunder may be returned to SCC for
refund or credit for any reason whatsoever.
LITERATURE
A reasonable quantity of English language, international literature will be made available
.
NOTE: The Warranty and Service Program is subject to change or modifications without notice.