FAQ
Q: What should I do if the sound only playing from one side?
A: Please try to reset the earbuds.
[See ‘How to reset the earbuds’]
Q: Will the Bluetooth mouse cause the signal interference?
A: Probably, if your Bluetooth mouse and earbuds
connect to the same device.
Q: Will Stage Hero5 earbuds turn off automatically?
A: Yes, earbuds will turn off automatically after 10
minutes if not connected to any device.
FAQ
Q: Why does signal interruption occur in some
places, such as along railway, in airport?
Q: My earbuds don't charge, what can l do?
A: There're usually lots of cables underlying in the
places mentioned above, so are more likely to produce
electromagnetic interference and results in the signal
interruption. And if you are using a Bluetooth mouse
while connecting the earbuds to your PC, it may have
signal interference.
lf the earbuds cuts in and out frequently during
routine use, you may have a defective item.
Please contact us. We will do our best to respond to all
inquiries within 12 hours.
A: Please try to follow below steps:
1.Clean the charging slot
on charging case.
2.Clean the charging
connector on earbuds.