2. If service is approved we will issue a Return Authorization Number (R/A number) from the Spread Spectrum
Technologies Service Department. Be sure to confirm the current shipping address.
3. Insure and accept all liability for loss or damage to the product during shipment to the SST facility and ensure
all freight (shipping) charges are prepaid.
The product may also be hand delivered to the California facility if arrangements with the Service Department have
been made in advance. Proof of purchase from an authorized Spread Spectrum Technologies dealer, distributor or
agent will be required for warranty validation at the time of hand delivery. Use the original packaging to ensure safe
transit of the product to the factory, dealer, or distributor. Spread Spectrum Technologies may, at its discretion, return
a product in new packaging and bill the owner for such packaging if the product received by Spread Spectrum
Technologies was boxed in non standard packaging or if the original packaging was damaged to the point it was
unusable. If Spread Spectrum Technologies determines that new packaging is required, the owner will be notified
before the product is returned. To purchase additional packaging, please contact your authorized Spread Spectrum
Technologies dealer, distributor, or the Spread Spectrum Technologies Service Department for assistance.
If you did not purchase the product directly from us and require service please contact your dealer or distributors’
service department for information regarding service.
If you feel your authorized dealer or distributor is either unwilling or unable to service your Spread Spectrum
Technologies products, please contact our service department by emailing [email protected] or calling by phone to
discuss and resolve the situation.
© Spread Spectrum Technologies. All rights reserved
Thoebe II Manual V1
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