11
Troubleshooting
Problem
Possible solutions
Impossible to turn on
the camera
• Charge the XHD-BATT2 battery.
The camera turns off
•
Charge the XHD-BATT2 battery.
Impossible to take
videos/photos
•
Charge the XHD-BATT2 battery.
•
Memory card is full.
•
Verify if the camera is turned on.
The camera heats
•
It is possible that the camera warms up during
extended use. This is normal and does not affect
the life or performance of the camera.
Videos/photos appear
too dark or bright
•
Modifiy the exposure in the setting menu.
The computer does
not recognize the
camera
•
Verify if the camera is properly connected to
the computer using the USB cable.
The computer can’t
play videos
•
The .AVI video format requires the use of a
video playback software compatible such as
VLC, Windows Media Player or QuickTime.
•
If the video was recorded in the mobile, make
sure it supports SHD resolution.
