40
Troubleshooting/ Error messages • Controller
(BLACKBOX-4G)
TROUBLESHOOTING
Problem
Possible solutions
Impossible to
turn on the
controller
• Verify if there are batteries in the controller.
• Verify if the batteries are correctly installed (p.12).
• Verify if the battery switch position is positioned
according to the power source (p.12).
• Install the latest update (available on www.spypoint.
com under SUPPORT section).
• Replace alkaline batteries or recharge the lithium
battery pack.
The screen of the
controller turns
off
• The controller is ready to receive photos following
the selection of the START BLACKBOX option in the
menu. The screen turns off in order to preserve
battery life.
• To return to the screen, turn off the controller and
turn it on again.
The controller
does not respond
• Remove the batteries and reinstall them (p.12).
• Replace alkaline batteries or recharge the lithium
battery pack.
The controller
does not commu-
nicate with the
camera
•
Install the latest update available for the
BLACKBOX-4G controller and camera (available on
www.spypoint.com under SUPPORT section).
• Synchronize the controller with the camera (p.31).
The controller
does not receive
all the photos
• Bring closer the camera and make a test signal
(p.28).
The desired
provider is not
present in the list
• Contact the SPYPOINT technical service at 1-888-
776-7646 or [email protected].
The controller
don’t find the
cellular network
• Turn off the controller and turn it on again.
• Make sure that the coverage area of the service
provider supports the area where the TINY
4G
and the
controller are used.
The controller
works, but is
losing its time
and date settings
• The time battery must be replaced (p.13).
The controller
takes water
• Verify if the controller is correctly closed.
• Clean the rubber located inside the controller.
ERROR MESSAGES
Error message
Possible solutions
Please insert SD
card
The use of a memory card is required to record photos.
Card error
The controller cannot access the memory card.
• Turn off the controller and turn it on again.
• Remove the memory card and insert it again (p.16).
• Verify if the gold contacts are clean.
• Format the memory card.
No SIM Card
The use of a SIM card is required for cellular functions
of the controller.
SIM card error
The SIM card is missing or defective.
• Insert a SIM card (p.16).
• If defective, use a new SIM card.
SIM card locked
To unlock the SIM card, contact the cellular service
provider.
Modem error
The cellular modem of the camera is defective.
• Turn off the controller and turn it on again.
• Contact the SPYPOINT technical service at 1-888-
776-7646 or [email protected].
No signal
The controller didn’t find a signal.
• Turn off the controller and turn it on again.
• Move the controller.
• Make sure that the coverage area of the service
provider supports the area where the TINY
4G
and the
controller are used.
No service
The network provider of the SIM card can’t be joined.
• Contact the SPYPOINT technical service at 1-888-
776-7646 or [email protected].
No data plan
No data plan is active.
• Review the data plan from the cellular service
provider.
• Contact the SPYPOINT technical service at 1-888-
776-7646 or [email protected].
No image
There are no files to view. Verify if the memory card
contains photos.
