Sprint Magic Box TREBL Design Requirements Document Download Page 31 | Manualshive

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Sprint Magic Box TREBL Design Requirements Document Download Page 31

Page 31

11. Customer Care Help Desk

Sprint

Customer Care Help Desk

offers prompt and efficient customer support services.

To create and update issue logs, send e-mails to Customer Care Help Desk. Once you submit your
issue, the system generates a new issue and sends an issue number for your reference. The system
uses this issue number to categorize and store e-mails under the appropriate issue.
To help

Customer Care Help Desk

identify your issue, include the issue number and your

Customer

Care Helpdesk

account details in all further communications.

Worldwide Headquarters

Sprint Headquarters 6200 Sprint Pkwy.
Overland Park,
KS 66251

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Summary of Contents for Magic Box TREBL

Page 1: ...Design Requirements Document Version 1 0 Copyright 2018 Sprint Corporation All rights reserved Last updated December 24 2018 ...

Page 2: ...oes not make any representations and gives no warranties of whatever nature in respect of these documents including without limitation the accuracy or completeness of any information facts and or opinions contained therein No responsibility is assumed by Harman Connected Services for the use of the documents nor for the rights of third parties which may be affected in any way by the use thereof Th...

Page 3: ...t TREBL Companion App Flow 13 6 1 Launch Screen 13 6 2 On Boarding Flow 13 6 2 1 Welcome Screen 14 6 2 2 Sound by Harman Kardon 14 6 2 3 Integrated with Alexa 14 6 2 4 Know Your Device 14 6 3 Terms and Conditions Screen 14 6 4 Connection Flow 15 6 4 1 Let s Connect 15 6 4 2 Setup Mode On 16 6 4 3 TREBL Connection 16 6 5 AP Connection 16 6 6 Device connection Status 16 6 7 LTE Installation 17 6 7 1...

Page 4: ...eral 26 7 5 Important Safety Instructions 26 7 6 Safety 26 7 7 Service Information 27 7 8 UL Information 27 8 FCC Notice 28 8 1 Federal Communication Commission Notice 28 8 2 Radiation Exposure Statement 28 9 Maximum Output TX Total Power 29 10 Power Consumption 30 11 Customer Care Help Desk 31 12 Management 32 12 1 eSIM Card 32 13 Hardware Security 33 13 1 Factory Generation of Device Key 33 13 2...

Page 5: ... information The content of this document is PROPRIETARY INFORMATION of Sprint Harman and Sercomm Permission must be granted by the originator before reproductions of this document can be made If you need to dispose of this document you should shred it 2 Physical Design Physical dimensions are as follows o H X W X D 205 99 mm X 199 87 mm X 199 87 mm o Weight 4 5 Kgs 3 Hardware Specification The ta...

Page 6: ... including audio and LTE Sercomm to provide API to Artik board on press of reset LED LED strip of 5 lights Used for visual notification Power Femto Cell UE Relay Wi Fi backhaul Voice Assistant Power Input Power Adapter 110V AC Magic Box 12V 7A DC Power Adapter is labeled Power Adapter to have LED indication for power status Cord 10 feet long Black color No Sprint branding on cord Power Supply cord...

Page 7: ...vice moves between power cycles Device has a System Watchdog Timer Software Hard ware Disabled unused access ports FCC Approved LTE Femto Specification The following table lists the LTE Femto specifications Category Specification Chipset Info FSM9016 FTR8930 DDR3L1GB AR8033 Transmit Power 2x 21dBm Max Indoor LTE Sector Tx Power Antenna Gain Femto Band 41 Indoor Antenna Gain 5dBi Tx Range eNB Tx Dy...

Page 8: ...ork Planning Soft Frequency Reuse SFR Static ICIC PLMN Support up to six Handover Restriction List HRL Multi Frequency Band Indicator MFBI Quality of Service DSCP Marking Public Warning System Public Warning System PWS Support S1 AP Procedure S1 Reset Location Reporting S1 Flex Internet Protocol IP addresses IPv6 Legacy network support CSFB to 1x R8 VoLTE VoLTE RoHC VoLTE Signaling Prioritization ...

Page 9: ...41 B41 High 2620MHz 2690MHz FDD 25 B25 UL 1850Mhz 1915Mhz DL 1930Mhz 1995Mhz TX Power B41 23dBm B25 20dBm Antenna Gain UE B41 4dBi B25 6dBi Modulation UL QPSK 16QAM 64QAM DL QPSK 16QAM 64QAM 256QAM CA 2CA B25 any combination noncontiguous 2CA B41 Low any combination Contiguous noncontiguous 2CA B41 High any combination Contiguous noncontiguous 3CA B25 any combination noncontiguous 3CA B41 Low any ...

Page 10: ...re in the box Remove the Power Supply included from the packaging 4 2 Finding the Best Location Choose an appropriate window at the suitable side of a building is vital to get the best performance The Sprint TREBL has a built in capability to survey the 4G signal from suitable provider cell towers also use GPS to accurately determine its location It can do this for multiple windows in the same or ...

Page 11: ...EBL on a suitable windowsill and verify that the unit s rear side is positioned against the glass as close to the glass as possible as in the figure 1 below 2 Shortly the following will be occurred while the unit is starting up VGI Sound Your Sprint TREBL is getting Activated LED Pattern Sprint TREBL LED shows Pulsing white light pattern ...

Page 12: ...ng covered up by solid white light with increasing progress 5 1 2 Successful Installation VGI Sound Sprint TREBL setup is complete to configure Alexa please use the Companion App LED Pattern Sprint TREBL LED shows Solid White light 5 1 3 Failed Installation VGI Sound Seems there is an error Please refer the companion app for error code and troubleshooting LED Pattern Red light blinking twice and t...

Page 13: ... 1 Launch Screen Launch screen shows Sprint TREBL Logo while launching the APP It is the first screen after launch APP and it appears for 2 3 second to user 6 2 On Boarding Flow In On Boarding flow user navigate from below mentioned four screens ...

Page 14: ...ed with Alexa After tap on next button in Sound by Harman Kardon screen or swipe left Integrated with Alexa screen Appears which provide the message to user that user can configure Alexa in Sprint TREBL using this companion App 6 2 4 Know Your Device After tap on next button in Integrated with Alexa screen or swipe left Know Your Device screen Appears which provide the information of following dev...

Page 15: ...n the connection flow to connect Sprint TREBL to companion App Connection Flow to Connect Sprint TREBL Connection flow user navigate from three screen 6 4 1 Let s Connect This Screen provide the message to user how to enable setup mode by long press Alexa button in Sprint TREBL ...

Page 16: ... navigate to TREBL Connection Screen which provide the SSID HK TREBL XXX information of Sprint TREBL to user so user can identify Sprint TREBL in Wi Fi List 6 5 AP Connection After connection flow user needs to connect Sprint TREBL Wi Fi from the Wi Fi list and navigate back in App 6 6 Device connection Status After connecting Sprint TREBL AP mode while user navigate back to App Device connection ...

Page 17: ...nstallation progress After tap on Continue button in device connected screen App check first the LTE installation status if it is less than 100 so user navigate to installation screen that show the progress for LTE Insatallion in Sprint TREBL ...

Page 18: ... if any issue occurred during installation user navigate to installation failed Screen 6 8 Network Setting After installation Failed user have option to configure Wi Fi and when user tap on switch to Wi Fi option in Installation failed screen user navigate to network setting screen ...

Page 19: ...ect any Wi Fi user need to enter password if the Wi Fi is protected for open Wi Fi it configure directly and after successful Wi Fi configurartion user navigate to Alexa entry screen which is option to user configure Alexa ...

Page 20: ...Page 20 6 9 Dashboard Mockup Screen If user don t want alexa configuration now after tapping back button its re direct to Dashboard Mock up Screen ...

Page 21: ...10 DashBoard When user tap on got it button on Mock screen Dashboard appears Which provide the following status of Sprint TREBL TREBL Connection Status Network Setting option Amazon Alexa 6 11 Menu When user tap on hamburger icon it show s menu with following options Dashboard My TREBL Network Settings Notification Amazon Alexa ...

Page 22: ...o Dashboard screen this option is selected by Default 6 11 2 MY TREBL When user tap on My TREBL option it navigates to MY TREBL screen which contains following information of configured sprint TREBL Serial Number Model Device Name TREBL firmware version Speaker firmware version ...

Page 23: ...1 3 Network Setting When user tap on Network setting it re direct to Network Setting screen 6 11 4 Notification When user tap on Notification screen it showing all notification recover from the sprint TREBL device ...

Page 24: ... if Alexa is already configured it shows Alexa logout popup 6 11 6 Help When user tap on help button it re direct to help screen with following options Troubleshoot Error code FAQ TREBL Tech Support All other Question Which provide option to user for call to Customer care for related queries and help ...

Page 25: ...Page 25 6 11 7 About When user tap on About it shows the current version of APP and build number ...

Page 26: ...ed by the appropriate government regulatory authorities Failure to do so may void Sprint product warranty and may expose the end user or the service provider to legal and financial liabilities Sprint and its resellers or distributors are not liable for injury damage or violation of regulations associated with the installation of outdoor units or antennas The Sprint TREBL unit does not provide prot...

Page 27: ... consult with the appropriate regulatory agencies and inspection authorities to ensure compliance 7 7 Service Information Refer all repairs to qualified service personnel Do not modify any part of this device as this will void the warranty Disconnect the power to this product and return it for service if the following conditions apply a The unit does not function after following the operating inst...

Page 28: ...ned by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for h...

Page 29: ...Page 29 9 Maximum Output TX Total Power Table 1 Sprint Magic Box Gold eNB FCC Maximum Output TX Total Power Caution Do not set maximum output TX power to higher than local regulations ...

Page 30: ...s four 4 RF ports that are connected to two 2 dual port antennas arrays Each antenna array is mounted on opposite sides internally within the Airspan product housing This is so that one antenna array faces forwards and one antenna array faces outwards for optimized coverage ...

Page 31: ...issue the system generates a new issue and sends an issue number for your reference The system uses this issue number to categorize and store e mails under the appropriate issue To help Customer Care Help Desk identify your issue include the issue number and your Customer Care Helpdesk account details in all further communications Worldwide Headquarters Sprint Headquarters 6200 Sprint Pkwy Overlan...

Page 32: ...7 mm X 199 87 mm Weight 4 5 Kgs 12 1 eSIM Card The Sprint TREBL provides an embedded eSIM and a standard SIM card holder for the operator provided SIM installed during assembly 11 4 Power Supply The Sprint TREBL is powered via an AC main line power adapter which provides local DC power to the unit Input o Power Adapter 110V AC o 12V 5A DC Cord o 10 feet long o Black color ...

Page 33: ...is stored in an encrypted form In later releases a device specific key will be introduced this is a random number blown into on SoC eFuses during manufacture This offers two points of additional protection namely the key is not discoverable by decompiling the code an attacker will need to run code on the device in order to read the eFuses and the key can only be used to obtain the private key of a...

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