Sprint AIRAVE 2.5 User Manual Download Page 20 | Manualshive

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Sprint AIRAVE 2.5 User Manual Download Page 20

18

Troubleshooting Slow Connection When Laptop is
Connected to the AIRAVE™

If you are experiencing slow Internet speeds when your laptop is connected to the LAN port of
your AIRAVE, you may need to change the bandwidth speed on your AIRAVE.

1. Connect your laptop to the LAN port of your AIRAVE and disable WiFi.

2.

In a Web browser on your laptop, go to a Web site to test the uplink speed.

Note: Contact Customer Care for the URL to a recommended Web site. See

for

Customer Care contact information.

3. Run a speed test on your uplink speed. Note the maximum speed value.

4. In a Web browser, enter the following IP address:

HTTP://192.168.17.1

5. Enter the User name and Password.

User name:

admin

Password:

admin

6. In the Advanced tab, click QoS Setup.

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Summary of Contents for AIRAVE 2.5

Page 1: ...911702 Rev 7 04 15November2013 AIRAVE 2 5 and 2 5 User Guide 2013 Sprint Sprint and the logo are trademarks of Sprint Other marks are trademarks of their respective owners...

Page 2: ...require Sprint to disclose your customer information to the third party application provider To find out how a third party application will collect access use or disclose your personal information che...

Page 3: ...Connection Speed 15 How Calls and Data Go Over the Internet 16 Maintenance 16 Ventilation 16 Cleaning 16 Troubleshooting 17 Troubleshooting Installation Problems 17 Troubleshooting Slow Connection Whe...

Page 4: ...ne is connecting through the AIRAVE 25 I have a DSL modem and cannot connect to the Internet 25 Getting Help 26 Safety Information 27 General Precautions 27 FCC Information 28 FCC Radiation Exposure S...

Page 5: ...nts and Index also help you quickly locate specific information It is important that you read each section and note any special requirements However if you d like to get right to a specific feature si...

Page 6: ...4 Getting Started Check What s in the Box Ensure that the following items are in the box Tip See the Read Me First for detailed illustrations on setting up your AIRAVE Set up at a glance...

Page 7: ...cation For best results place the AIRAVE in an elevated location such as the top of a bookshelf or tall cabinet Note In large homes the external GPS antenna can be used to allow the AIRAVE to be place...

Page 8: ...le to your AIRAVE s yellow WAN port 5 Turn on your cable or DSL modem Important Wait a couple of minutes for the cable or DSL modem to fully initialize before continuing 6 Plug the power supply connec...

Page 9: ...7 7 Plug the other end into an available electrical outlet Sprint recommends a surge protector power strip...

Page 10: ...inutes to get a GPS fix 1 Remove the GPS antenna module from the back of the AIRAVE Connect the GPS cord to the antenna module and the AIRAVE See inset in drawing 2 Remove the red paper backing from t...

Page 11: ...lacing or answering calls on your wireless phone if you are within range of the AIRAVE The following table shows the LED startup sequence Broadband GPS Network Mobile AIRAVE State Solid Green Solid Gr...

Page 12: ...tup Connect any devices that you have such as a PC or a LAN router to the AIRAVE s blue LAN ports Tip To ensure the best voice and data quality of service always connect the LAN router to your AIRAVE...

Page 13: ...tions to take so that the built in router works with your existing ISP setup Broadband connection device LED display pattern Symptom Action to take Cable modem Broadband and Mobile solid green Not app...

Page 14: ...me and password so that the AIRAVE can connect to the Internet Tip Before you begin obtain your ISP user name and password Contact your ISP if you do not have this information 1 Ensure that your PC is...

Page 15: ...the Setup tab on the Router status page menu bar Click WAN Settings 5 Ensure that Yes PPPoE is selected 6 Enter your ISP user name in the Login box overwrite Guest and your password in the Password bo...

Page 16: ...the Broadband LED is solid green your Internet connection is available If setting up PPPoE takes more than 15 minutes at startup the Broadband LED will turn solid red Once the PPPoE connection is set...

Page 17: ...o from the AIRAVE over a secure connection to Sprint s network incoming calls reverse this route Your Broadband Connection Speed The AIRAVE s actual transmission speed is only as fast as your maximum...

Page 18: ...w to ensure that it runs optimally Ventilation Your AIRAVE has ventilation slots that work best if you don t block the flow of air to them Keep your device at least 2 inches 5 cm from walls and other...

Page 19: ...2 Connect all Ethernet and GPS cables as described in Setting up Your AIRAVE page Setting up Your AIRAVE Important Do not connect any power cords at this point in the procedure 3 Plug the AIRAVE into...

Page 20: ...ort of your AIRAVE and disable WiFi 2 In a Web browser on your laptop go to a Web site to test the uplink speed Note Contact Customer Care for the URL to a recommended Web site See Getting Help for Cu...

Page 21: ...home router s user manual for instructions 9 If the problem persists contact your Internet Service Provider Troubleshooting Voice Quality Issues First make sure your AIRAVE is close to a window in a...

Page 22: ...Reset button for at least 10 seconds as shown in the drawing below After resetting your AIRAVE goes through an automated setup sequence During this time the device s green LEDs will be solid for a fe...

Page 23: ...han 15 minutes Blinking red to solid red Service error Off No power or LED malfunction GPS Solid green Ready Blinking red Acquiring a lock Solid red GPS lock not available Off No power or LED malfunct...

Page 24: ...off after turning on from either a blinking red or solid green state AIRAVE is not activated Call Customer Support as described in Getting Help Network Solid green None Ready Blinking red to solid red...

Page 25: ...lp Solid red GPS fix is not available for more than 30 minutes If you have not already done so connect the external GPS antenna to your device If the external GPS antenna is already connected move it...

Page 26: ...is correctly configured to access the Internet service See Configuring AIRAVE Router page 9 Restart the device by turning the power off and on If this problem persists call Customer Support as descri...

Page 27: ...utage your wireless phone or device will immediately switch to the Sprint network Can you move the AIRAVE to another location Yes you can move your device to another location within the Sprint network...

Page 28: ...p If you need help with your AIRAVE contact Sprint Customer Care Online sprint com airave For activation and technical issues dedicated AIRAVE Help Desk 1 866 556 7310 For billing and other questions...

Page 29: ...xposed to direct sunlight for prolonged periods Do not connect the AIRAVE to a power strip containing an excessive number of other devices Although your AIRAVE is quite sturdy it is a complex piece of...

Page 30: ...limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This dev...

Page 31: ...SL Modem FiOS Connection Device 10 DSL Modem 12 FCC Information 28 Internet Service Provider ISP User Name Password Password User Name Internet Service Provider ISP 12 Ethernet Cable Port Connection D...

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