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TROUBLESHOOTING
Collar is not connected to the network/does not have cell service
If you see these error messages, it means either you have not activated tracking, or your
collar has limited cellular service. If you’re seeing this error while setting up, ignore it and
proceed with set up.
Charging/battery level
Under normal containment conditions, the battery will last for approximately 24
continuous hours depending on use (factors such as the dog’s activity level, how much
time he spends indoors, and cellular connection can all effect the battery life). While in
tracking mode, the battery will last for up to 8 continuous hours.
To get better battery life:
•
Conserve power by turning off tracking from your phone if you cannot immediately
begin searching for your dog. It can be turned on when you’re ready.
•
Fully charge the battery after each use — just plug the collar in each night, as you
would your smartphone.
•
Don’t worry when the screen shuts off - it does that automatically to conserve
battery. Turn it on by hitting any button; it has been communicating with GPS satellites
all along.
HAVE QUESTIONS? WE’RE HERE TO HELP!
Give us a call at
603-488-1504,
email us at
or scan QR code to access
a digital version of this guide and more helpful hints!
How does connectivity/tracking work?
You don’t need cell service in order to keep your pup contained (the SpotOn Fence works
using GPS satellites!), but optional cellular service does allow you to:
•
Track your pup’s location
•
Receive battery and escape notifications
•
Manage your fences right from the app
Tree coverage (Forest Mode)
The SpotOn Virtual Fence works in the woods as long as you can see
the sky between the trees’ leaves. If you are under extremely dense tree
cover, you can enable Forest Mode for increased GPS sensitivity.
How do I share fences between collars?
There are two ways to do this — through the collar or through the app.
•
Sharing collar to collar
On the receiving collar, select "System," "Share Map," and "Receive Map."
On the sending collar, select "System," "Share Map," then select the map you’d like to
share and select "Send" (Note: You must be within 10 feet of each other to share a
SpotOn map between collars.)
•
Sharing via app
Ensure both collars have cell service, then deactivate any active fences. Select
"Manage My Maps" from the SpotOn app and select the collar that you would like to
share from. Select "Share Map" and then choose which collar you’d like to receive the
fence. (Note: allow the collar time to receive and download the fence. Select "Select
Maps" on the receiving collar to confirm the map has been downloaded.)
Learn more
about Forest
Mode
Digital User
Manual