TROUBLESHOOTING
Can't record a video or take picture
Please check that there is enough storage space on the microSD card, or if you have Loop
Recording on that the files are not all protected (read only attribute).
Camera stops recording occasionally
Because the data stream of high-definition video is huge, please use a high-speed Class 6 or
Class 10 microSD card that compatible with SDHC.
“File Error” prompt while playback the video or image
Corrupt data storage results the file error, please use the "FORMAT CARD" Menu to format
the microSD card. (please format the card on a computer to be FAT32 format if it is bigger than
32GB.)
No image display on TV/DVD screen
Please confirm the AV, HDMI cable is connected correctly, and the TV/DVD is set to the correct
AV, HDMI mode.
Image is blurred
Maybe the lens or windshield is not clean, please check if there is dust, fingerprint, or
something else on the lens .Use lens cleaner to clean the lens before using. Please remember
to remove the lens protecting film before first use.
Power indicator doesn't work
If the power supply is less than 600mA current, the camera can’t be charged and the power
indicator will not work.
Image has horizontal stripes interference
This is due to the wrong setting of “Flicker” .Please adjust it depending the local power supply
frequency, reset the Flicker: 50 Hz/60 Hz.
Camera doesn’t auto start recording when the car engine is started
Please make sure the loop recording is 1/3/5 minutes, not OFF, it won't auto start recording
when loop recording is OFF; Additionally, please check if the microSD card is full; if yes then
please try to format the microSD card.
The camera continues automatic recording and won't stop .
Maybe the camera is working on Motion Detect mode; you can check whether there is an icon
on the screen. When the Motion Detection is ON, it will auto start recording when a moving
object appears within the range of camera. When the mention ceases, the recording will stop
automatically until a moving object appears again. It is not easy to turn Motion Detection
function off with the camera in hands.
Auto Power Off setting doesn’t work
Please ensure that motion detection is turned off. If the motion detection is on, the camera will
always be in standby mode (it will start recording when it sees a moving object), the camera
will not automatically shut down until the power goes off.
What to do if the camera has locked up and will not respond to button presses?
Remove the camera from the mount or turn off the power, then hold the power button for 20
seconds, the camera will auto reset.
Alternative Playback Viewer Application: Also Recommended -
Registrator Viewer
