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SPORTDOG.COM
TROUBLESHOOTING
The answers to these questions should help you solve any problem you have with this system. If they do not,
please contact the Customer Care Center at 1-800-732-0144 or visit our website at www.sportdog.com.
My dog is not responding
when I press a button.
• Check to see if the Collar Receiver has been turned on and the Indicator Light
is flashing.
• If your range has reduced from the first time you have used it, your Remote
Transmitter or Collar Receiver battery may need to be replaced.
• Many factors can impact the range you have with the YardTrainer 100/100S. For a
list of these factors, please refer to “How the System Works.”
• You can verify the Collar Receiver is delivering static stimulation to your dog by
placing the test light, enclosed in your kit, on the Collar Receiver. Please refer to
the “Test Light Instructions” for details.
• Increase the Intensity Dial. Refer to “Find the Best Intensity Level For Your Dog” for
more information.
• Make sure the Collar Receiver’s Contact Points are placed snugly against your
dog’s skin. Refer to “Fit the Collar Receiver” for more information.
• You may need to switch to the longer Contact Points included with your system or
trim the hair beneath the Contact Points, never shave your dog’s neck.
The Collar Receiver will
not turn on.
• Try charging the Collar Receiver (see STEP 2).
The Collar Receiver is not
responding to the Remote
Transmitter.
• Verify the Collar Receiver has been turned on and the Indicator Light is flashing.
Refer to “Turning the Collar Receiver On and Off.”
• Refer to “Match the Collar Receiver and Remote Transmitter.”
• Try charging the Remote Transmitter (see STEP 1).
TEST LIGHT INSTRUCTIONS
1. Turn on the Collar Receiver.
2. Hold the Test Light Contacts to the Contact Points.
3. Press the Upper Button on the Remote Transmitter.
4. The Test Light will flash.
NOTE: At higher static stimulation levels, the Test Light will
flash brighter.
5. Turn off the Collar Receiver.
Save the Test Light for future testing.
NOTE: If the Test Light does not flash, recharge the battery and retest. If the Test Light still does not flash, contact the
Customer Care Center at 1-800-732-0144.
