Trouble Shooting:
“No Stream Found” on the SM Web site:
This is because the web site hasn’t received any data from the STREAMbox.
Allow at least 10 minutes after powering up the STREAMbox before starting your diagnostic checks.
Check the connections between the STREAMbox and your router and ensure you have a solid green
light at the top left of the RJ45 socket and a flashing green light at the top right of the socket.
No solid green light could indicate: the STREAMbox is switched off (check the power light on the front
of the STREAMbox); or the router isn’t powered up, or the LAN cable isn’t connected to the router; or
the LAN cable is faulty. To eliminate the LAN cable and router, connect the LAN cable to a known
working device like your laptop or PC and if you can get a web session, then the LAN connectivity is
OK.
Try power cycling the STREAMbox
– switch it off, wait 5 sec, switch it back on.
Try logging on to the STREAMbox: enter “splash” in your web browser’s address line, or if your
STREAMbox has a fixed IP address, enter that into your web browser. For instructions on how to use
the STREAMbox’s ‘Web Information Page’ go to
http://www.splashmonitoring.com/assets/SM-
STREAMbox-Web-Information-Page.html
The most common issue we encounter is the site’s network firewall not allowing outbound traffic. This
is rarely an issue with domestic routers, but very common in managed commercial networks. Unless
you have someone you can ask (like a network administrator) a good way to detect this issue is to log
onto the STREAMbox and run a ‘Healthcheck’ report. This will give you lots of information including
w
hether the STREAMbox can ‘see’ the internet.
The STREAMbox is not able to work with a proxy server. If you have a proxy server you will need to
make special arrangements with your network administrator to have the STREAMbox circumnavigate
it by issuing a fixed IP address with appropriate privileges.
