ClockMaster
8/8/2002
9
www.spincore.com
Note - This troubleshooting guide is only for Microsoft Operating systems.
I. Problem: ‘Failed’ Message Received on Running Install
Solution:
1.
Driver may already be installed. Run Uninstall.bat and re-run
Install.bat. If the problem persists, and cmster.exe returns an error,
proceed to step 2.
2.
Please be sure you are running the latest ClockMaster
drivers from
www.pulseblaster.com.
II. Problem: ‘No cards found.’ message received upon running cmster.exe or
your own developed application
Solution:
1.
Check to make sure that the card is properly inserted into the PCI
slot and reboot your computer.
2.
Open Device Manger. Under Multifunction adapters there should be an
entry for ClockMaster
PM02PC01. If you see the ClockMaster
card,
please proceed to step 3. If there is no entry for the ClockMaster
PM02PC01 device, look for ‘PCI Card’ with an exclamation mark on it.
Select ‘Properties’ for the PCI Card, and reinstall the driver using
SpinCore’s drivers. Reboot your computer.
3.
Double click on this device to make sure it is working properly. If
it is not working properly, you should see one of the following
messages:
Error message 1: Device is not present, or is not working properly
Check to make sure that the card is properly inserted into the PCI
slot and reboot your computer. If this does not fix the problem,
try inserting the card into another PCI slot. If neither of these
steps work, please follow the solution to Error message 2.
Error message 2: Windows cannot load the driver for this device
Download another copy of the drivers from www.pulseblaster.com
for your particular operating system. Extract the installation
files from the zip file.
Under the device manager properties for the ClockMaster
, click on
the “Reinstall Driver” button and follow the steps listed in the
Quick Installation Guide.
Section V: Troubleshooting
