4.3 Troubleshooting
Symptom
Check
No power
●
Ensure power is connected.
●
Check power supply meets requirements per
●
Check the fuse inside the cigarette lighter plug. If
blown, a replacement fuse, PN: 100PLF100, can be
ordered. Please consult Spidertracks for approval of
alternative fuse options.
Power and green light
status but no flight
information on website
●
Ensure account registration and Spider activation steps
have been completed
●
Ensure Spider has been assigned to an aircraft.
Partial flight information
missing on website
●
Check the location of the Spider and follow guidance
per
. The Spider must have a clear view of
the sky. Check there are no obstructions inside and
outside the aircraft (e.g. tall buildings).
●
Ensure there is nothing covering the Spider during
operation.
●
If the problem persists, contact
and request further
analysis of the Spider performance.
3D flight replay issues
●
If mounting with fasteners, check supplied fasteners
are located in the correct mounting holes on the
bracket. Failure to do this can degrade performance.
Spider is signalling
updating software
●
The device automatically downloads new software
when in cell coverage to keep in sync with the features
of the system. It will update the software on the next
power cycle. It will not update when in flight. The
Spider is ready for use again when the status light has
returned to normal per
.
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