23
9. Troubleshooting
Please refer to the list below if you encounter any problems when
using your phone. If you tried but the problem has not been solved,
contact a qualified SPICE dealer or your local maintenance provider
immediately.
Your display prompts Enter PIN Code:
Enter the valid
PIN
code for your
SIM
card. If you do not know this
code, contact your network service operator immediately.
Your display prompts Enter PUK Code:
If you enter the
PIN
code incorrectly three times in a row, your
SIM
card will be locked. In this case, you have to enter the
PUK
code to
unlock your
SIM
card. Please contact your network service operator
immediately.
Your phone prompts Insert SIM card:
Make sure that your
SIM
card is correctly installed. Check whether
your
SIM
card works normally. This message may indicate that your
SIM
card is defective or damaged. In this case, contact your network
service operator.
Your phone prompts Out of Service Area or Network
Failure:
Check your signal strength indicator. If the indicator shows no signal,
you may be in a basement or a building corner not covered by network.
Move to another location where the signal is strong enough. There is
another possibility: you may be in an area not covered by network. You
may ask your network service operator to inform you of the network
coverage.
The sound is of poor quality, or there is echo or noise,
which makes calling difficult:
Hang up the call, and dial again. Your network service operator may
provide you with a better link when you retry.