Spice M-4580DV, User Manual

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25
Frequently Asked Questions And Troubleshooting
If you encounter problems while using the phone, or if it performs erratically, you can
refer to the information given in the following table.
Problem Causes Solution
The phone
cannot be
switched on

Check if the battery power has
been used up completely.

Did you press the End Key for
adequate time?

Have you inserted the battery
properly?

Charge the battery

Press the power on key for
about 1 second.

Please remove and re-install
the battery and turn on the
phone.
SIM card
error

SIM card malfunction or
damage.

SIM card is not inserted
properly.

Take the SIM card to your
service provider for testing.

Insert the SIM card properly.
Unable to
make calls

Has the signal bar
disappeared?

Is the phone number entered
by you is correct?

Move to a place with strong
signal.

Please re-check whether the
number entered by you is
correct or not.
You cannot
answer
incoming
calls.

You have activated the call
barring feature.

Go to Settings > General call
settings > MASTER SIM card
/SLAVE
SIM card call
settings > Call Barring/Line
Switching, and then select
Cancel All/Line1.
Fail to
connect to
the
network.

Weak signals.

Invalid UIM card.

Please try and move to a
location with strong signal
and try connecting to the
network again

Please ensure that you have
a valid UIM card. Please
contact
your network
provider for further
information.
Poor
reception.

The network signal is too weak
at your current location, for
example, in a basement or
near a tall building, because
wireless transmissions cannot
effectively reach it.

The network is busy.

You are too far away from a

Move to a location where the
network
signal can be
properly received.

Avoid using the phone at
such time, and try again
after waiting for a while.

You can request for a service
area map from your service