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WaRRantY SeRVIceS
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide warranty
support or service. Once assembly, setup or use of the Product has been
started, you must contact your local distributor or Horizon directly. This will
enable Horizon to better answer your questions and service you in the event
that you may need any assistance. For questions or assistance, please visit
our website at www.horizonhobby.com, submit a Product Support Inquiry,
or call the toll free telephone number referenced in the Warranty and Service
Contact Information section to speak with a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in
the country you live and use the Product in, please use the Horizon Online
Service Request submission process found on our website or call Horizon to
obtain a Return Merchandise Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible for merchandise until it
arrives and is accepted at our facility. An Online Service Request is available at
http://www.horizonhobby.com/content/_service-center_render-service-center.
If you do not have internet access, please contact Horizon Product Support
to obtain a RMA number along with instructions for submitting your product
for service. When calling Horizon, you will be asked to provide your complete
name, street address, email address and phone number where you can be
reached during business hours. When sending product into Horizon, please
include your RMA number, a list of the included items, and a brief summary
of the problem. A copy of your original sales receipt must be included for
warranty consideration. be sure your name, address, and RMA number
are clearly written on the outside of the shipping carton.
notIce: do not ship lipo batteries to horizon. If you have any
issue with a lipo battery, please contact the appropriate horizon
product Support office.
Warranty Requirements
for Warranty consideration, you must include your original sales
receipt verifying the proof-of-purchase date.
Provided warranty condi-
tions have been met, your Product will be serviced or replaced free of charge.
Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be
completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the
retail purchase cost.
by submitting the item for service you are agreeing
to payment of the service without notification. Service estimates are available
upon request. You must include this request with your item submitted for
service. Non-warranty service estimates will be billed a minimum of
