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assistance. For questions or assistance, please visit our website at www.horizon-
hobby.com, submit a Product Support Inquiry, or call the toll free telephone number
referenced in the Warranty and Service Contact Information section to speak with
a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country
you live and use the Product in, please use the Horizon Online Service Request
submission process found on our website or call Horizon to obtain a Return Mer-
chandise Authorization (RMA) number. Pack the Product securely using a shipping
carton. Please note that original boxes may be included, but are not designed to
withstand the rigors of shipping without additional protection. Ship via a carrier
that provides tracking and insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted at our facility. An Online
Service Request is available at http://www.horizonhobby.com/content/_service-
center_render-service-center. If you do not have internet access, please contact
Horizon Product Support to obtain a RMA number along with instructions for sub-
mitting your product for service. When calling Horizon, you will be asked to provide
your complete name, street address, email address and phone number where you
can be reached during business hours. When sending product into Horizon, please
include your RMA number, a list of the included items, and a brief summary of
the problem. A copy of your original sales receipt must be included for warranty
consideration. Be sure your name, address, and RMA number are clearly written
on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue
with a LiPo battery, please contact the appropriate Horizon Product
Support offi ce.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt verify-
ing the proof-of-purchase date. Provided warranty conditions have been met, your
Product will be serviced or replaced free of charge. Service or replacement deci-
sions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be completed and pay-
ment will be required without notifi cation or estimate of the expense unless the ex-
pense exceeds 50% of the retail purchase cost. By submitting the item for service
you are agreeing to payment of the service without notifi cation. Service estimates
are available upon request. You must include this request with your item submitted
for service. Non-warranty service estimates will be billed a minimum of ½ hour
of labor. In addition you will be billed for return freight. Horizon accepts money
orders and cashier’s checks, as well as Visa, MasterCard, American Express, and
Discover cards. By submitting any item to Horizon for service, you are agreeing to
Horizon’s Terms and Conditions found on our website http://www.horizonhobby.
com/content/_service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the
country of use and ownership. If received, a non-compliant Product
will not be serviced. Further, the sender will be responsible for
arranging return shipment of the un-serviced Product, through a car-
rier of the sender’s choice and at the sender’s expense. Horizon will
hold non-compliant Product for a period of 60 days from notifi cation,
after which it will be discarded.
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